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  1. Minecraft Realms
  2. REALMS-3620

"Sorry we couldn't create your realm right now" continues after many retries

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    Details

    • Type: Bug
    • Status: Open
    • Resolution: Unresolved
    • Affects Version/s: 1.14.60 (Bedrock), 1.16 (Bedrock), 1.16.210 (Bedrock), 1.16.220 (Bedrock), 1.17 (Bedrock)
    • Fix Version/s: None
    • Labels:
      None
    • Environment:
      Nintendo Switch Bedrock Version
    • Confirmation Status:
      Community Consensus
    • Realms Platform:
      Bedrock
    • ADO:
      351310

      Description

      Note

      If you are still not able to access your realm please contact Mojang Support for help. We cannot provide direct assistance via this bug tracker.

      I purchased a 10 player realm for 180 days 6 months ago.. For the past 6 months it has said "Your purchase was successful, but we couldn't create your realm right now." I have tried everything from uninstalling the game to reformatting my Nintendo Switch. I have reached out to support several times and only gotten 1 response and that was 1 month ago (5 months since I opened a ticket). I tole them everything I had done to attempt to correct the issue a d the only response was to try the things that I had already tried and reopen the ticket if I still have questions. I'm at a loss here. I spent the money on minecoins (which Nintendo doesn't refund in game currency) and 6 months later i still cannot access my realm nor get ahold of anyone to actually help. What do I do to bring attention to this obvious bug?

        Attachments

        1. A22E02C4-235C-4FDD-8592-1CE7196168C8.png
          A22E02C4-235C-4FDD-8592-1CE7196168C8.png
          1.15 MB
        2. RealmProb1.png
          RealmProb1.png
          497 kB
        3. RealmProb2.png
          RealmProb2.png
          513 kB
        4. Realms10Issue.2.PNG
          Realms10Issue.2.PNG
          9.02 MB
        5. Realms10Issue.PNG
          Realms10Issue.PNG
          1.15 MB

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              Assignee:
              Unassigned Unassigned
              Reporter:
              idisappear David Baumberger
              Votes:
              43 Vote for this issue
              Watchers:
              27 Start watching this issue

                Dates

                Created:
                Updated: