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  1. Minecraft (Bedrock codebase)
  2. MCPE-58464

Says "Account already connected" when try to connect new Microsoft account.

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Fixed
    • Affects Version/s: 1.16.0.59 Beta, 1.14.25.1 Beta, 1.14.1.3 Beta, 1.14.1 Hotfix, 1.14.0, 1.14.30 Hotfix, 1.14.60 Hotfix, 1.16.0, 1.16.1
    • Fix Version/s: 1.14.1 Hotfix, 1.16.1
    • Confirmation Status:
      Confirmed
    • Platform:
      PlayStation
    • ADO:
      286811, 338003, 337307

      Description

      Update on this issue:

      11th Jan 21 - [Mod] GoldenHelmet
      Please DO NOT COMMENT below. This report was resolved as Fixed some months ago based on how the original report was understood. It will not be reopened and comments here will not be seen by Mojang developers. Follow the instructions from Mega_Spud below. To discuss your issue or ask for help troubleshooting contact Community Support Discord. If you are sure you are experiencing a bug, please search for an open report or create a new one.

      29th Aug 20 - [Mojang] Mega_Spud (Jay Wells)
      For anyone still hitting the issue, could you please get in touch with Minecraft Customer Support directly, and please also provide them the following:

      1. This bug ticket reference (MCPE-58464)
      2. Your gamertag
      3. Screenshots of your game profile screen and console system settings
        (Please don't include those things here at the bug tracker.)

      Original Description:
      I tried linking my Microsoft account to my PS4, and it said the account had already been used on my console. I've never used it (today is the first day it's been possible.)

        Attachments

        1. 15792253336181181865052488240918.jpg
          2.35 MB
          Kenneth White
        2. 20191213_183142.jpg
          3.10 MB
          Denn Qb
        3. 20201120_200329.jpg
          4.62 MB
          Nazmi Ahmed Nazmi
        4. Annotation 2019-12-10 124322.jpg
          222 kB
          Jojo Alek
        5. Annotation 2019-12-10 160323.jpg
          206 kB
          Jojo Alek
        6. B57A78EA-31EC-43E9-A0A2-C24FC71C1064.jpeg
          1.76 MB
          Harley Hemelrick
        7. dazpoc.jpg
          886 kB
          daren
        8. IMG_20191210_122451976.jpg
          4.19 MB
          Mike the Tour Guide
        9. IMG-20191210-WA0026.jpeg
          1.30 MB
          Victor Pilger
        10. minecraftxboxlivenotworking (2).mov
          7.98 MB
          Elias Ronefors
        11. PS_Messages_20191210_104430.jpg
          251 kB
          Zoe Soto
        12. Screenshot_2021-01-02 (20) Home Twitter.jpg
          322 kB
          Gerad Olivieri

          Issue Links

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              Reporter:
              Mike the Tour Guide Mike the Tour Guide
              Votes:
              76 Vote for this issue
              Watchers:
              63 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                CHK: