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  1. Minecraft (Bedrock codebase)
  2. MCPE-96635

Unlinking Microsoft Account does not work - says "looks like this account is already connected"

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    Details

    • Type: Bug
    • Status: Open
    • Resolution: Unresolved
    • Affects Version/s: 1.16.21, 1.16.20, 1.16.50 Hotfix (iOS), 1.16.40 Hotfix, 1.16.61 (PS4), 1.16.100, 1.16.201 Hotfix
    • Fix Version/s: None
    • Labels:
      None
    • Confirmation Status:
      Community Consensus
    • Platform:
      PlayStation
    • ADO:
      287645, 337307

      Description

      Problem

      Account remains connected to previous Microsoft Account after selecting "Unlink Microsoft Account"  option in Profile settings. Attempting to connect a different Microsoft account results in the following error message: 

      "Failed to login

      Oops! Looks like this account is already connected

      Please sign in with your previously connected Microsoft Account  <xxx> "

      Steps to Recreate

      1. Link PS4 MC account to Microsoft account (via https://aka.mc/remoteconnect) 
      2. Goto Settings > Profile > Unlink Micorsoft Account 
      3. Unlink Account - Account unlinked successfully
      4. Create 2nd MS account
      5. Link PS4 account to 2nd Microsoft account  (via https://aka.mc/remoteconnect) 
      6. Code accepted on link but above error message displayed on PS4. 

      NOTE: Reinstalling minecraft on PS4 also resulted in same error message after attmepting to link to the 2nd MS account. 

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              Reporter:
              jon_morris Jonathan Morris
              Votes:
              8 Vote for this issue
              Watchers:
              10 Start watching this issue

                Dates

                Created:
                Updated:
                CHK: