Uploaded image for project: 'Minecraft (Bedrock codebase)'
  1. Minecraft (Bedrock codebase)
  2. MCPE-84790

I cannot open Minecraft PS4 edition - stuck on new logo screen

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    Details

    • Type: Bug
    • Status: Open
    • Resolution: Unresolved
    • Affects Version/s: 1.16.0, 1.16.1, 1.16.10, 1.16.40 Hotfix, 1.16.20
    • Fix Version/s: None
    • Labels:
      None
    • Confirmation Status:
      Community Consensus
    • Platform:
      PlayStation 4
    • ADO:
      374652

      Description

      Update on this issue:

      [Mojang] Mega_Spud (Jay Wells) - Thanks for all of the helpful information provided so far. For those affected, it would be helpful if you could let us know in the comments whether you have a digital or disc version of the game, and whether you upgraded from Editions, or whether you have Bedrock only. Many thanks.

      30 Jun - Some users are reporting that reinstalling the game will allow it to launch correctly again - if you do try and reinstall, please make sure that you make a back up of your world saves that you wish to keep beforehand (either through the cloud or on USB).

      8 July - Today we are releasing a hotfix for PlayStation 4 that will enable you to clear your sign in data when launching the game, which we hope will avoid the issue where the game is getting stuck on the loading screen and also crashing. Here are the details:

      You may wish to try the following after the game has updated to version 1.16.1.03:

      1. Launch Minecraft
      2. When the initial loading screen appears, hold the following buttons:
      3. Button combination is L1 + R1 + L2 + R2 + OPTIONS + Touch Pad, and must be held until the initial splash screen is removed

       

      When I try to login to my Minecraft on my PS4, It will boot to the logo but get stuck there. I have had this screen for half an hour, and still no change. Please let me know if there is something I might have done wrong. The disc does not contain any sort of damage, and it only happened after I updated, it worked earlier today.

        Attachments

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              Reporter:
              SkyePlayssGames Luca Boss
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                Dates

                Created:
                Updated:
                CHK: