Uploaded image for project: 'Minecraft (Bedrock codebase)'
  1. Minecraft (Bedrock codebase)
  2. MCPE-84790

PlayStation - stuck on red Mojang logo screen

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • 1.16.221 Hotfix
    • 1.16.220, 1.16.0, 1.16.1, 1.16.10, 1.16.21, 1.16.20, 1.16.42 (PS4), 1.16.60 (PS4), 1.16.40 Hotfix, 1.16.61 (PS4), 1.16.100.59 Beta, 1.16.100, 1.16.101 Hotfix, 1.16.200, 1.16.201 Hotfix, 1.16.210
    • None
    • Community Consensus
    • PlayStation
    • 374652

      Update on this issue:

      Mega_Spud - Thanks for all of the helpful information provided so far. For those affected, it would be helpful if you could let us know in the comments whether you have a digital or disc version of the game, and whether you upgraded from Editions, or whether you have Bedrock only. Many thanks.

      30 Jun - Some users are reporting that reinstalling the game will allow it to launch correctly again - if you do try and reinstall, please make sure that you make a back up of your world saves that you wish to keep beforehand (either through the cloud or on USB).

      8 July - Today we are releasing a hotfix for PlayStation 4 that will enable you to clear your sign in data when launching the game, which we hope will avoid the issue where the game is getting stuck on the loading screen and also crashing. Here are the details:

      You may wish to try the following after the game has updated to version 1.16.1.03:

      1. Launch Minecraft
      2. When the initial loading screen appears, hold the following buttons:
      3. Button combination is L1 + R1 + L2 + R2 + OPTIONS + Touch Pad, and must be held until the initial splash screen is removed

       

      When I try to login to my Minecraft on my PS4, It will boot to the logo but get stuck there. I have had this screen for half an hour, and still no change. Please let me know if there is something I might have done wrong. The disc does not contain any sort of damage, and it only happened after I updated, it worked earlier today.

        1. 15931080873067483540322999945795.jpg
          15931080873067483540322999945795.jpg
          4.83 MB
        2. 15931917215882161898186449445280.jpg
          15931917215882161898186449445280.jpg
          2.27 MB
        3. 15931917389597582308270966541377.jpg
          15931917389597582308270966541377.jpg
          2.28 MB
        4. 15937740745369155265518353181491.jpg
          15937740745369155265518353181491.jpg
          6.35 MB
        5. 20200624_013422.jpg
          20200624_013422.jpg
          458 kB
        6. 20200822_114348.jpg
          20200822_114348.jpg
          4.73 MB
        7. 20201015_151011_HDR.jpg
          20201015_151011_HDR.jpg
          2.41 MB
        8. 20205188584456_1.jpg
          20205188584456_1.jpg
          41 kB
        9. 33838CCF-35BD-4A97-831E-188E6FDB130B.jpeg
          33838CCF-35BD-4A97-831E-188E6FDB130B.jpeg
          1.60 MB
        10. 45867B94-05A0-4AA8-8D5F-71F853A621AF.jpeg
          45867B94-05A0-4AA8-8D5F-71F853A621AF.jpeg
          2.90 MB
        11. 752A7001-D9F0-4B55-BA46-0809143C7BA0.jpeg
          752A7001-D9F0-4B55-BA46-0809143C7BA0.jpeg
          1.60 MB
        12. ap_B0F62973-C146-4DF9-ACE1-921EFD9D65C0.JPEG
          ap_B0F62973-C146-4DF9-ACE1-921EFD9D65C0.JPEG
          102 kB
        13. bugscreen.gif
          bugscreen.gif
          88 kB
        14. EbQhguwWkAEBepb[1].jpg
          EbQhguwWkAEBepb[1].jpg
          67 kB
        15. image-1.jpg
          image-1.jpg
          579 kB
        16. image-2020-12-11-07-35-38-210.png
          image-2020-12-11-07-35-38-210.png
          643 kB
        17. IMG_20200625_134324204_HDR.jpg
          IMG_20200625_134324204_HDR.jpg
          1.48 MB
        18. IMG_20200627_163601~2.jpg
          IMG_20200627_163601~2.jpg
          4.13 MB
        19. IMG_20200709_011923.jpg
          IMG_20200709_011923.jpg
          3.99 MB
        20. IMG_20200718_091838594.jpg
          IMG_20200718_091838594.jpg
          2.25 MB
        21. IMG_8567.HEIC
          344 kB
        22. Minecraft_20200906115214.jpg
          Minecraft_20200906115214.jpg
          70 kB
        23. Minecraft_20201003175804.jpg
          Minecraft_20201003175804.jpg
          334 kB
        24. minecraft_crash.mp4
          2.24 MB
        25. minecraft.jpg
          minecraft.jpg
          122 kB
        26. mojang.jpg
          mojang.jpg
          2.24 MB
        27. Screen Shot 2020-06-29 at 10.15.08 AM.png
          Screen Shot 2020-06-29 at 10.15.08 AM.png
          258 kB
        28. WhatsApp Image 2020-10-16 at 7.39.45 PM.jpeg
          WhatsApp Image 2020-10-16 at 7.39.45 PM.jpeg
          40 kB