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  1. Minecraft (Bedrock codebase)
  2. MCPE-34662

Fails to connect to Microsoft Account after restarting game

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    Details

    • Type: Bug
    • Status: Reopened
    • Resolution: Unresolved
    • Affects Version/s: 1.16.220, 1.16.0.67 Beta, 1.4.1 (Nintendo Switch), 1.5.0.14, 1.5.1.2, 1.9.0, 1.10.0, 1.11.4, 1.12.0, 1.14.30 Hotfix, 1.14.60 Hotfix, 1.16.0, 1.16.40 Hotfix, 1.16.100, 1.16.200, 1.16.201 Hotfix
    • Fix Version/s: None
    • Labels:
      None
    • Confirmation Status:
      Community Consensus
    • Platform:
      Nintendo Switch
    • ADO:
      128133 / 127846 / 139640 / 161279 / 226245

      Description

      Update on this issue by [Mojang] Mega_Spud (Jay Wells)

      Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are seeing an error message after you attempt to sign in.

      It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)

      If you are seeing the related issue where you have to log in with your account each time you restart, please see MCPE-95651.


      Original Description:
      After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done. 

      When I exit the game and start the game up it will not sign into my Microsoft account. 

      I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.

      Any help or ideas would be appreciated

        Attachments

        1. 2020011912033600-11B64E28AD7A49CA9EC8AC007BE858C6.jpg
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        2. 2020011912164300-11B64E28AD7A49CA9EC8AC007BE858C6.jpg
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        3. B012932D-A661-4CD9-8FF4-BE3EFC06986D.jpeg
          B012932D-A661-4CD9-8FF4-BE3EFC06986D.jpeg
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        4. cant_login_post_hotfix.mp4
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        5. cantloginminecraft2.mp4
          1.23 MB
        6. E3EE4625-E919-49FF-8BF5-CC38ABA72F34.jpeg
          E3EE4625-E919-49FF-8BF5-CC38ABA72F34.jpeg
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        7. image.jpg
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        8. IMG_20200113_012000.jpg
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        9. minecraft.jpg
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        10. minecraft bug.png
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        11. MJMN.png
          MJMN.png
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        12. MSMN.png
          MSMN.png
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        13. Screenshot_20190626-145828_Samsung Internet.jpg
          Screenshot_20190626-145828_Samsung Internet.jpg
          460 kB

          Issue Links

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              Reporter:
              adseddie Adam Edwards
              Votes:
              153 Vote for this issue
              Watchers:
              104 Start watching this issue

                Dates

                Created:
                Updated:
                CHK: