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  1. Minecraft (Bedrock codebase)
  2. MCPE-34662

Fails to connect to Microsoft Account after restarting game

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Details

    • Bug
    • Status: Reopened
    • Resolution: Unresolved
    • 1.17.11 Hotfix, 1.17.20.21 Beta, 1.16.220, 1.16.0.67 Beta, 1.4.1 (Nintendo Switch), 1.5.0.14, 1.5.1.2, 1.9.0, 1.10.0, 1.11.4, 1.12.0, 1.14.30 Hotfix, 1.14.60 Hotfix, 1.16.0, 1.16.40 Hotfix, 1.16.100, 1.16.200, 1.16.201 Hotfix, 1.16.221 Hotfix, 1.17.0, 1.17.2 Hotfix, 1.17.34
    • None
    • None
    • Community Consensus
    • Nintendo Switch
    • 128133 / 127846 / 139640 / 161279 / 226245

    Description

      Workaround

      Here are some things you can try if you get stuck in a loop with the aka.ms/remoteconnect login process.

      • Reboot your Switch (hold down the power/sleep button for a few seconds until a menu comes up, then select "Power Options", and then "Restart".
      • Power cycle your internet router (unplug its power cord, wait a minute, then plug it in again).
      • Reboot the device that you are using to access aka.ms/remoteconnect.
      • Clear the browser cache on the device that you are using to access aka.ms/remoteconnect.
      • Clear the DNS cache on the device that you are using to acces access aka.ms/remoteconnect.
      • Use a different device to access aka.ms/remoteconnect.
      Update on this issue by Mega_Spud

      Thanks for your patience while we try and get this issue resolved. Let's try and keep the ticket narrowed down to a single issue where possible. Please add a vote to this ticket if you are seeing an error message after you attempt to sign in.

      It would be helpful if you could also send a message to Mojang Support with your Gamertag and a screenshot of your profile screen, by going to Minecraft>Settings>Profile, scroll to the bottom and take a screenshot of the IDs shown there. (Please do not share those here at the bug tracker.)

      If you are seeing the related issue where you have to log in with your account each time you restart, please see MCPE-95651.


      Original Description:
      After installing the game for the first time and going through he process of linking the Switch to my Microsoft Account. Minecraft signs in fine and cross play can be done. 

      When I exit the game and start the game up it will not sign into my Microsoft account. 

      I have tried turning the console off which didn't work. I deleted the software and re-installed and it still didn't connect. I then deleted the software and save data, re-installed from fresh, set up the link from Switch to Microsoft account and all works fine until I exit the game and the process repeats again.

      Any help or ideas would be appreciated

      Attachments

        1. 2020011912033600-11B64E28AD7A49CA9EC8AC007BE858C6.jpg
          249 kB
          Alexander Holloh
        2. 2020011912164300-11B64E28AD7A49CA9EC8AC007BE858C6.jpg
          234 kB
          Alexander Holloh
        3. 4E223F2E-2397-4E88-A2AB-E88E07DA74DD.jpeg
          2.42 MB
          Leo Jake Rushton
        4. B012932D-A661-4CD9-8FF4-BE3EFC06986D.jpeg
          197 kB
          Pidge
        5. cant_login_post_hotfix.mp4
          790 kB
          Bryan F
        6. cantloginminecraft2.mp4
          1.23 MB
          Bryan F
        7. E3EE4625-E919-49FF-8BF5-CC38ABA72F34.jpeg
          161 kB
          Pidge
        8. image.jpg
          2.57 MB
          Pidge
        9. IMG_20200113_012000.jpg
          1.65 MB
          James Wolf
        10. minecraft.jpg
          141 kB
          Alice Rum
        11. minecraft bug.png
          207 kB
          Jeremy Bechen
        12. MJMN.png
          50 kB
          Jake Funk
        13. MSMN.png
          71 kB
          Jake Funk
        14. Screenshot_20190626-145828_Samsung Internet.jpg
          460 kB
          William Proffitt

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              Dates

                Created:
                Updated:
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