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  1. Minecraft (Bedrock codebase)
  2. MCPE-35078

Wont go past Initial white Minecraft page

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Fixed
    • Affects Version/s: 1.4.4.0, 1.6.0.5, 1.6.0.6, 1.5.2.1, 1.5.3, 1.6.0, 1.7.0.3 Beta, 1.7.0.5 Beta, 1.7.0, 1.9.0.2 Beta
    • Fix Version/s: 1.5.0.14, 1.8.0
    • Labels:
      None
    • Confirmation Status:
      Confirmed
    • Platform:
      Phone - Android - Samsung Other (Specify in description)
    • ADO:
      128121 / 149078 / 149071

      Description

      Update on this issue by [MCPE Mod] Auldrick

      13-Nov-19: - The symptoms described in this report can have very many causes. At the time of this report, 3 separate causes were identified, and all of them were fixed by the time 1.8 was released. There were no subsequent reports of the bug, so this ticket was closed as Fixed 10 months ago.

      The recent reports of similar symptoms on iOS since 1.13.0 was released have unrelated causes which are being tracked at MCPE-54465. I would recommend upvoting and watching that issue if you started having a problem like this on your iOS device at about the time of the 1.13.0 release. Some of the causes of the problem were fixed in 1.13.1, but the developers have more known causes that they're still working on.

      Update on this issue by [Mojang] Mega_Spud (Jay Wells)

      11-Oct-18: - The 1.8.x beta versions now have a loading screen feature that enables us to see exactly what is being loaded - if you are able to include a screenshot here of the loading screen at the point where it is crashing it would very helpful.

      25-July-18: - The 1.5.2.1 hotfix should have resolved the issue for many of the players. For anyone still affected, could you please leave a comment below that includes your device details and any new information that might help in finding out the cause of the problem.

      23-July-18: The latest on the issue is that players are getting stuck on the loading screen as it tries to load in certain textures for the in game store. The developers have pinned down the problem and we are working on getting a hotfix out to resolve this as soon as possible. Thank you for your patience!

      I have the Samsung Galaxy S9+ and I have uninstalled the app, cleared cache, cleared data, restarted my phone, did a factory reset and I checked to see if my device supported NEON (it does) , and it still wont yo past the first white minecraft loading page

        Attachments

        1. 0651FEBD-6EB2-4656-9F31-CEA8ED13CBED.jpeg
          1.91 MB
          Heather Maldonado
        2. 1D83D9B8-BA27-4D04-B0D0-9C21DEFAE315.png
          1.09 MB
          michele jesse
        3. 3BE9C33F-DF34-4A11-ADA4-5E978C7D5313.MOV
          595 kB
          Emily
        4. 7B71EAB2-BF1B-4414-BDB5-39E1D652BD02.MOV
          1.52 MB
          Logan Sem
        5. 89003028-951F-41BC-91AE-C3051BD5431F.png
          116 kB
          Dan Amiel Fuentebaja
        6. C40D69CD-199B-4DE8-B108-C4BF904E7D9F.png
          2.09 MB
          Eric
        7. EF57EC52-6E88-4E26-AE5A-B9B4FC00A720.MP4
          2.14 MB
          Jacob Newell Hall
        8. MCPE-38287.jpg
          207 kB
          [Mojang] Mega_Spud (Jay Wells)
        9. MCPE-Store.png
          1.59 MB
          Nathan Hammack
        10. minecraftpe-2018-11-01-212430.crash
          118 kB
          Lachlan Krautz
        11. minecraftpe-2018-11-01-212601.crash
          117 kB
          Lachlan Krautz
        12. minecraftpe-2018-11-01-212655.crash
          118 kB
          Lachlan Krautz
        13. minecraftpe-2018-11-01-212707.crash
          118 kB
          Lachlan Krautz
        14. MOFW1446.MP4
          8.04 MB
          NICCOLO' ORLANDONI
        15. mojang.png
          70 kB
          Aleesha Oneill
        16. Mojang.png
          60 kB
          Cameron McEwing
        17. NICCOLO_ORLANDONI_FILE.MP4
          8.04 MB
          NICCOLO' ORLANDONI
        18. Screenshot_20180701-181102_Minecraft.jpg
          210 kB
          Kaitlyn Quintero
        19. Screenshot_20180703-204956.png
          33 kB
          Austin Jimison
        20. Screenshot_2018-07-31-13-37-28.png
          363 kB
          Nathan Hammack
        21. Screenshot_20181116-193102.png
          93 kB
          Zachary
        22. Screenshot_20181212-043753_Minecraft.jpg
          142 kB
          [MCPE Mod] Auldrick

          Issue Links

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              People

              Reporter:
              CrazyBoo95 Kaitlyn Quintero
              Votes:
              125 Vote for this issue
              Watchers:
              84 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                CHK: