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  1. Minecraft (Bedrock codebase)
  2. MCPE-54465

Minecraft doesn't work on iOS after update to 1.13.0

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    Details

    • Type: Bug
    • Status: Reopened
    • Resolution: Unresolved
    • Affects Version/s: 1.13.2, 1.13.1, 1.13.0, 1.14.0
    • Fix Version/s: 1.13.2
    • Labels:
      None
    • Confirmation Status:
      Community Consensus
    • Platform:
      iOS
    • ADO:
      274150, 261230, 274166, 279210

      Description

      Potential workaround
      • Make sure you are connected to a secure wifi, with no network parental controls or VPNs
      • Try logging out of the Xbox Live account
      • One user has found a potential workaround for the situation by adjusting their network settings, and has explained it in this comment.
      Community Managers answer

      Hey folks!

      You’re always welcome to contact Jay & myself on here. We’re also both very active on Twitter.

      We have been working on fixing iOS crashes for a while & continue to do so. We have engineers who are working hard to get fixes out & to you as soon as we’re able (as we have to go through certification & such). Thanks so much for the extra information some of you have provided as well - it’s sometimes difficult for us to determine where the crashes are coming from or why they’re happening. We really appreciate it & we’ll keep watching this thread. (I can’t personally fix it because I am not a software developer.)

      We are working at trying to get a fix out for the issue as soon as we can, thanks for your patience while we try and get this resolved. We can't offer any specific dates for the fix, as there may be more than one underlying issue, but please be assured we are actively looking into a solution though.

      For further discussion and community feedback please visit one of the following links:

      📓 Feedback site – 💬 Discord

      After the Update on 1.13 i can't use Minecraft any more. Minecraft crash before the MoJang logo is on the display. All other Apps are closed. I use a iPad 4 with iOS 10.3.3

        Attachments

        1. 3320CF7D-F5CB-41FF-A19B-76F536B8746D.png
          3320CF7D-F5CB-41FF-A19B-76F536B8746D.png
          202 kB
        2. image.png
          image.png
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        3. iOS-iPad-crash-summary-01.png
          iOS-iPad-crash-summary-01.png
          48 kB
        4. ipad-crash-14-nov-2019-ips.png
          ipad-crash-14-nov-2019-ips.png
          203 kB
        5. Minecraft_1.13.0_iPadCrash_v2.mov
          5.45 MB
        6. Text File.txt
          94 kB

          Issue Links

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              • Reporter:
                Hinzer Steffen
              • Votes:
                236 Vote for this issue
                Watchers:
                142 Start watching this issue

                Dates

                • Created:
                  Updated:
                  CHK: