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  1. Minecraft (Bedrock codebase)
  2. MCPE-35078

Wont go past Initial white Minecraft page

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    Details

    • Type: Bug
    • Status: Resolved
    • Resolution: Fixed
    • Affects Version/s: 1.4.4.0, 1.6.0.5, 1.6.0.6, 1.5.2.1, 1.5.3, 1.6.0, 1.7.0.3 Beta, 1.7.0.5 Beta, 1.7.0, 1.9.0.2 Beta
    • Fix Version/s: 1.5.0.14, 1.8.0
    • Labels:
      None
    • Confirmation Status:
      Confirmed
    • Platform:
      Phone - Android - Samsung Other (Specify in description)
    • ADO:
      128121 / 149078 / 149071

      Description

      Update on this issue by [Minecraft] Mega_Spud (Jay Wells)

      11-Oct-18: - The 1.8.x beta versions now have a loading screen feature that enables us to see exactly what is being loaded - if you are able to include a screenshot here of the loading screen at the point where it is crashing it would very helpful.

      25-July-18: - The 1.5.2.1 hotfix should have resolved the issue for many of the players. For anyone still affected, could you please leave a comment below that includes your device details and any new information that might help in finding out the cause of the problem.

      23-July-18: The latest on the issue is that players are getting stuck on the loading screen as it tries to load in certain textures for the in game store. The developers have pinned down the problem and we are working on getting a hotfix out to resolve this as soon as possible. Thank you for your patience!

      I have the Samsung Galaxy S9+ and I have uninstalled the app, cleared cache, cleared data, restarted my phone, did a factory reset and I checked to see if my device supported NEON (it does) , and it still wont yo past the first white minecraft loading page

        Attachments

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        4. 7B71EAB2-BF1B-4414-BDB5-39E1D652BD02.MOV
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        5. EF57EC52-6E88-4E26-AE5A-B9B4FC00A720.MP4
          2.14 MB
        6. MCPE-38287.jpg
          MCPE-38287.jpg
          207 kB
        7. MCPE-Store.png
          MCPE-Store.png
          1.59 MB
        8. minecraftpe-2018-11-01-212430.crash
          118 kB
        9. minecraftpe-2018-11-01-212601.crash
          117 kB
        10. minecraftpe-2018-11-01-212655.crash
          118 kB
        11. minecraftpe-2018-11-01-212707.crash
          118 kB
        12. MOFW1446.MP4
          8.04 MB
        13. mojang.png
          mojang.png
          70 kB
        14. NICCOLO_ORLANDONI_FILE.MP4
          8.04 MB
        15. Screenshot_20180701-181102_Minecraft.jpg
          Screenshot_20180701-181102_Minecraft.jpg
          210 kB
        16. Screenshot_20180703-204956.png
          Screenshot_20180703-204956.png
          33 kB
        17. Screenshot_2018-07-31-13-37-28.png
          Screenshot_2018-07-31-13-37-28.png
          363 kB
        18. Screenshot_20181116-193102.png
          Screenshot_20181116-193102.png
          93 kB
        19. Screenshot_20181212-043753_Minecraft.jpg
          Screenshot_20181212-043753_Minecraft.jpg
          142 kB

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              People

              • Reporter:
                CrazyBoo95 Kaitlyn Quintero
              • Votes:
                125 Vote for this issue
                Watchers:
                87 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:
                  CHK: