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  1. Minecraft Realms
  2. REALMS-4897

Renew Paid but Realms Expired

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.16 (Bedrock)
    • None
    • Unconfirmed
    • Bedrock

      14 days ago, after a lot of trouble, I renew my realms in the Windows Store, with a subscription activation. in the game, the realms say for 14 days, that the realms has 0 day remain, but I was fine because it works and I paid the month. Today I open d the game and the game says that the realm was expired. The renew button shows again, but I paid for a month, not for 14 days.

       

      FIX IT AND DON'T IGNORE US.

       

      EDIT:  When expired I contact Mojang support, useless as usual, they didn't respond with an actual response, with a reason why all of this is happening, they just say in a nutshell "ask Microsoft for the paying stuff". I call Microsoft support for a refund for my subscription and they immediately gave me, then I paid again, for a new whole month; now, the setting page of my realm says "Renew every 30 days" in the Duration section. 

      Try to ask for a refund and purchase again if you don't see "Renew every 30 days" in the Duration section.

        1. realms 4.jpg
          30 kB
          Alice Vattiato
        2. realms 5.jpg
          204 kB
          Alice Vattiato
        3. Screenshot (45)_LI.jpg
          2.22 MB
          Izak Dahlberg

            Unassigned Unassigned
            ikilullabye Alice Vattiato
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              Created:
              Updated:
              Resolved: