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  1. Minecraft Realms
  2. REALMS-4897

Renew Paid but Realms Expired

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    Details

    • Confirmation Status:
      Unconfirmed
    • Realms Platform:
      Bedrock

      Description

      14 days ago, after a lot of trouble, I renew my realms in the Windows Store, with a subscription activation. in the game, the realms say for 14 days, that the realms has 0 day remain, but I was fine because it works and I paid the month. Today I open d the game and the game says that the realm was expired. The renew button shows again, but I paid for a month, not for 14 days.

       

      FIX IT AND DON'T IGNORE US.

       

      EDIT:  When expired I contact Mojang support, useless as usual, they didn't respond with an actual response, with a reason why all of this is happening, they just say in a nutshell "ask Microsoft for the paying stuff". I call Microsoft support for a refund for my subscription and they immediately gave me, then I paid again, for a new whole month; now, the setting page of my realm says "Renew every 30 days" in the Duration section. 

      Try to ask for a refund and purchase again if you don't see "Renew every 30 days" in the Duration section.

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        2. realms 5.jpg
          realms 5.jpg
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        3. Screenshot (45)_LI.jpg
          Screenshot (45)_LI.jpg
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              Assignee:
              Unassigned Unassigned
              Reporter:
              ikilullabye Alice Vattiato
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                Dates

                Created:
                Updated:
                Resolved: