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  1. Minecraft Realms
  2. REALMS-4031

Can't log into Realm.

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.14.60 (Bedrock)
    • None
    • Windows 10, Bedrock version.
    • Unconfirmed
    • Bedrock

      No one can log into my Minecraft Realm (bedrock). A member said they were in it only a few hours ago from me creating this support ticket, and now for them and I it will stay stuck on the loading screen with the text "Joining Realm...This may take a few moments" for a few minutes, then timeout with a message that says "Unable to connect to Realm".

      I've tried loading in previous backups, but get a message with the text "Replacing the world with the selected backup failed", and it does this for many backups. I don't want to go too far into the backups otherwise many members will lose a lot of progress on their builds, so hopefully the issue can be corrected. I've included 3 screenshots of the messages, and I appreciate any help with the issue! Thank you in advance for any help in resolving this.

        1. 2020-06-10 (1).png
          2020-06-10 (1).png
          1.14 MB
        2. 2020-06-10 (2).png
          2020-06-10 (2).png
          3.45 MB
        3. 2020-06-10 (4).png
          2020-06-10 (4).png
          824 kB
        4. 2020-06-11.png
          2020-06-11.png
          1.13 MB
        5. 2020-06-11 (1).png
          2020-06-11 (1).png
          855 kB

            Unassigned Unassigned
            Rhiannon_Elf Casandra Wynn
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              Created:
              Updated:
              Resolved: