I have an active realm subscription however I am unable to access my realm from the console or from PC. When I go to the Worlds Tab I am shown that the realm is expired. I have already contacted Microsoft support and they were unable to fix the issue and referred me to the developer. Microsoft support attempted to reset the profile on the console; this did not resolve the issue. Next Microsoft support canceled the subscription and had me resubscribe; the realm is still showing expired. I have attached screen shots showing that my subscription is active as well as a screen shot showing that the realm is seen as expired on the worlds tab.