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  1. Minecraft Realms
  2. REALMS-10804

Minecraft Realms Says Expired In-Game, but Subscription Via Microsoft Is Active

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.19.22 (Bedrock)
    • None
    • Windows OS 11 PC - Version of Minecraft is fully updated from the Microsoft Store (1.19.2201.0)
    • Unconfirmed
    • Bedrock

      We have been unable to access Minecraft Realms for over a month now (2 billing cycles).

       

      Payments have been processed from the bank card, yet Realms is still inaccessible. This subscription has been active and paid for over a year without issues until the last several weeks.

       

      This is on Windows 11 PC.

       

      Please let me know what else you need to investigate and solve.

        1. MineCraft In-Game Showing Paid Realm as Expired 09-17-2022.png
          MineCraft In-Game Showing Paid Realm as Expired 09-17-2022.png
          2.27 MB
        2. Realms Plus Payment and Active Auto-Pay Status 09-17-2022.png
          Realms Plus Payment and Active Auto-Pay Status 09-17-2022.png
          25 kB

            Unassigned Unassigned
            lhoffmeister88 lhoffmeister88
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              Created:
              Updated:
              Resolved: