My daughter purchased the "Jungle Explorer pack" on her iPad. I authorized the charge (see below) but the app would not download the pack (it got stuck on "this should not take long"). I assume the issue may be related to the fact that parental controls are turned on on her iPad, which prevented the device from accessing websites not whitelisted. No Xbox/MSFT account was logged on. There is no way now to restore the purchase (when I click on "restore" nothing happens).

So I got charged but my daughter does not have her pack. How do we solve this issue?

APPLE ID
so*****eff@icloud.com (masked for privacy reasons)

DATE Aug 10, 2019
ORDER ID MLDF5KQKDK
DOCUMENT NO. 136284284919

App Store PRICE
Minecraft Store Item 6
In-App Purchase
Subtotal $5.99
Tax $0.49
TOTAL $6.48