My son has been trying for days to connect and play multiplayer with a friend via Xbox live. His friend is playing on some type of apple device, and we have an Android ZTE Max phone (it also won't work if we are on the Xbox One either). We receive a join request and it begins to connect and immediately bumps us from the server. When we send a request, nothing happens like his friend cannot join our world either. I am just mom, and do not quite understand all of how this works, but we did everything the utube videos on the topic said and my daughter also has tried many times to make this work and it just won't. We have WIFI on, so that's not it. Both kids have the latest update for Pocket Edition too....

Please help asap.... It's the one thing my son wants more than anything right now is to play with his friend and is the whole reason I paid for Xbox live. Microsoft says i1.t's not on their end so I'm begging you I guess......

Sincerely,
Michelle Dowling