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  1. Minecraft (Bedrock codebase)
  2. MCPE-161751

Display driver crash after idling in menu with Ray Tracing

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • None
    • 1.19.40.20 Preview, 1.19.30.25 Preview, 1.19.21 Hotfix, 1.19.30, 1.19.40, 1.19.51
    • Community Consensus
    • Windows
    • 999720

      Description/Steps to Reproduce:
      After leaving a world that had Ray Tracing on, and idling in Minecraft's main menu, GPU utilization will reach an unnecessarily high level after a short period of time. It is at this point that the entire display driver crashes, leading to a black screen and occasionally propelling the PC into an infinite cycle of attempting to restart the display output and failing to properly render any program. 

      Event Viewer had messages that described kernel exceptions and crashes in the display driver program specifically known as nvlddmkm. I had a long conversation with Nvidia customer support about the issue and we were able to determine the following (in regards to my experience with it):

      • The issue occurs on a wide range of hardware (I've personally tested this with both an RTX 2060 and an RTX 3060ti)
      • Clean driver reinstalls (using DDU or a similar program) does not prevent the issue from occurring
      • This has existed since even before Nvidia's display driver 471.68
      • System file checker (sfc scan) does not identify any issues
      • Doing a clean boot of windows (disabling all third party services except for Nvidia's) did not resolve the issue
      • Reinstalling the game does not resolve the issue
      • It typically occurs more often when another program utilizing the GPU is running, such as Adobe Photoshop (CC)
      • The ONLY known action that resolves the issue is to disable Vsync in the Nvidia control panel for Minecraft

      I've attached screenshots of the many event viewer readouts I've gathered from experiencing the issue over the past few years.

      Event Viewer Readouts:

      • Minecraft:
        • Faulting application name: Minecraft.Windows.exe, version: 1.19.30.25, time stamp: 0x630ea8a8
          Faulting module name: nvwgf2umx_cfg.dll, version: 31.0.15.1694, time stamp: 0x62d9e393
          Exception code: 0xc0000005
          Fault offset: 0x0000000000d1c314
          Faulting process id: 0x524c
          Faulting application start time: 0x01d8be2495123065
          Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftWindowsBeta_1.19.3025.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
          Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_47917a79b8c7fd22\nvwgf2umx_cfg.dll
          Report Id: 406eadcb-491c-4631-8f3a-e61c6b34b2fe
          Faulting package full name: Microsoft.MinecraftWindowsBeta_1.19.3025.0_x64__8wekyb3d8bbwe
          Faulting package-relative application ID: App
      • Display:
        • Display driver nvlddmkm stopped responding and has successfully recovered.
      • Nvidia OpenGL Driver (used with Photoshop):
        • Unable to recover from a kernel exception. The application must close.
          Error code: 3 (subcode 2)
          (pid=7968 tid=16376 photoshop.exe 64bit)

            thelitningbolt MADLAD3718
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              Created:
              Updated:
              Resolved:
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