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  1. Minecraft Dungeons
  2. MCD-5171

Game already purchased, but does not recognize it. Purchased on my microsoft account but not visible on microsoft account nor mojang

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 1.7.3.0
    • None
    • Windows
    • Unconfirmed

      Hello,

      Since the beginning of the Minecraft Dungeons release, I've been able to play it for a few hours but unfortunately I can't play it anymore because the site doesn't recognize that I bought it.

      I currently have 2 accounts: a microsoft account and a mojang account. I bought Minecraft on the Mojang account as well as Minecraft Dungeons but I had the misfortune to take it from my microsoft account. Now I have to switch each account to play either one.

      Moreover, Minecraft dungeons crashes because it installs and uninstalls an add-on "Microsoft Visual C++ Runtime 2015". So by this fact I don't have access to my game anymore.

      Hoping to continue my Minecraft Dungeons adventure under the name of Boleas with all my experiences and equipment, I wish you a good day.

      Thank you in advance for your answer, Sincerely.

      Boleas

            Boleas Loïc Devillers
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              Created:
              Updated:
              Resolved: