When attempting to buy Minecraft as a gift on Firefox on Windows 11, I am met with an error.

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Contact us at Microsoft support

We're having trouble processing your payment and we'd like to get it sorted out. Get more info

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Sat, 30 Mar 2024 1:58:36 GMT

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I am instructed to contact Microsoft support. There is no link to contact Microsoft support, so I go to "Contact Us" at the bottom of the page (found via ctrl+F). The "Contact Us" link brings me to a page under help.minecraft.net

This does not assist me in finding Microsoft support. Neither suggestions nor fan mail apply to my situation of being unable to complete this transaction. However, the "[...] official Minecraft feedback site" link seems like the most appropriate place to give feedback regarding the website being unable to process my payment. This brings me to feedback.microsoft.net

On the official Minecraft feedback site, there's a large button reading "Report Bugs", which brings me to bugs.mojang.com.

In all, the user flow I experienced while attempting to resolve the minecraft.net website being unable to process my payment:

1. https://www.minecraft.net/en-us/store/gift/minecraft-java-bedrock-edition-pc?region=sg
2. https://help.minecraft.net/hc/en-us/articles/4408904068621-Feedback-and-Fan-Mail
3. https://feedback.minecraft.net/hc/en-us
4. https://bugs.mojang.com/secure/Dashboard.jspa

Since the user flow from the error passes through multiple domains, I have tagged this bug with each component involved in the user flow.

I'll get back to this issue if I have the same issue on a Chromium-based browser.