Uploaded image for project: 'Minecraft Launcher'
  1. Minecraft Launcher
  2. MCL-20976

New launcher can't connected to Minecraft services.

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • None
    • 2.2.8542 (New Windows App)
    • Minecraft Launcher
    • Hardware: Lenovo Legion y740
      OS: Windows 11 Home (21H2 / 22000.376)
      Java: Update 8 Version 311 (build 1.8.0_311-b11)
    • Unconfirmed

      After going back and forth for 47 days with Minecraft Help they directed me here. Essentially, when I log into anything but the new launcher it correctly shows that I own the Java version of the game. When I log into the new launcher it never properly authenticates with your servers and I am unable to play/use it. My bandwidth also inexplicably bottoms out whenever the launcher is open.

      I have attached every image I shared with the Minecraft Help team over the course of our 27 email exchange. If you require anything else to resolve this please let me know and I will do my best to provide it.

        1. hosts file.png
          26 kB
          Benjamin Sanford
        2. launcher_log-1.txt
          60 kB
          Benjamin Sanford
        3. new launcher bedrock.png
          1.77 MB
          Benjamin Sanford
        4. new launcher java.png
          1.57 MB
          Benjamin Sanford
        5. old launcher bedrock.png
          1.86 MB
          Benjamin Sanford
        6. old launcher java.png
          1.74 MB
          Benjamin Sanford
        7. speed test 400pm (before launched).png
          119 kB
          Benjamin Sanford
        8. speed test 401pm (while launched).png
          117 kB
          Benjamin Sanford
        9. speed test 402pm (after closing).png
          120 kB
          Benjamin Sanford

            Unassigned Unassigned
            RobertMuldoon Benjamin Sanford
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              Created:
              Updated:
              Resolved: