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  1. Minecraft Launcher
  2. MCL-20948

No Norwegian users can open the new Minecraft launcher

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    • Unconfirmed

      If a Windows user with the Norwegian as system language buys Minecraft and download the launcher prompted on minecraft.net or via Microsoft Store, their launcher will not start. When clicking the icon for the new launcher on Windows does nothing. The courser has a quick spin, and nothing opens. Please see this Youtube video that showcases the issue: https://youtu.be/ENbIheZwzew

      We have tried to run the program in several ways, via cmd, as admin etc.
      The only current workaround is to change the Windows language from Norwegian Bokmål to English. When changing the system language you are able to open the launcher.
      This makes us believe that the issue is related to the Norwegian language files in the launcher. This conclusion is supported by the fact that we are not able to find anyone else except Norwegians having this issue.

      The only way to play Minecraft in Norway is currently to use the old launcher (if you are lucky to have it installed) or use a third party launcher.

      If a user buys Minecraft in Norway now, they will be unable to play Minecraft.

      It has been like this since the release of the new launcher.
      We are tracking the Norwegian Minecraft Java Edition player counts from Norwegian servers and we can see that they are on a steady downward trend since the release of the new launcher, because users are not able to figure out how to play Minecraft due to the broken launcher.

      Norwegian Minecraft support Facebook/Discord groups are flooded with "I can't open the launcher" related issues.
      You can also see this on the ratings from the Microsoft store that is sorted to be ratings from Norwegian users. See attached screenshots. (They are written in English, but the submitter names are Norwegian.)

      We have had this issue before on the old launcher, but this was "resolved" and broken multiple times. I will link to the issue for the OLD launcher, but this seems like it is the same for the new launcher. The problem with the old launcher is tracked in this issue: MCL-17664
      Multiple people have replied and posted issues in the old bug report that is related to the new launcher.

            Unassigned Unassigned
            Erlpil Erlend Pilø
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              Created:
              Updated:
              Resolved: