Upon opening the game, it immediately crashes. Cannot get to loading screen. We have tried (bought it TWICE) it from the website (launcher) as well as the store. Neither work. My system is up to date at 1909, I have the Visual C + of 2015-2017, anti virus is now uninstalled. Multiple restarts. I've consulted two techs that I know personally that can't figure it out. Please help. This is extremely frustrating.