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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[MCPE-23851] I am not able to access the 1.2.0 beta on my Galaxy tab A6.</title>
                <link>https://bugs.mojang.com/browse/MCPE-23851</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;it looks like it loads but it does not. PLEASE HELP!&lt;/p&gt;</description>
            <key id="176940">MCPE-23851</key>
            <summary>I am not able to access the 1.2.0 beta on my Galaxy tab A6.</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="RedstoneAssassin">RedstoneAssassin</reporter>
                        <labels>
                    </labels>
                <created>Tue, 1 Aug 2017 03:46:53 +0200</created>
                <updated>Fri, 18 Aug 2017 09:27:34 +0200</updated>
                            <resolved>Fri, 18 Aug 2017 09:27:33 +0200</resolved>
                                    <version>1.2.0.2</version>
                                                                        <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="397226" author="redstoneassassin" created="Thu, 3 Aug 2017 16:08:13 +0200"  >&lt;p&gt;it works. thank u&lt;/p&gt;</comment>
                            <comment id="396752" author="redstoneassassin" created="Tue, 1 Aug 2017 21:33:15 +0200"  >&lt;p&gt;I am attempting this now. Thank you!&lt;/p&gt;</comment>
                            <comment id="396740" author="mega_spud" created="Tue, 1 Aug 2017 20:40:28 +0200"  >&lt;p&gt;This should be able to be resolved by clearing the App Data and Cache.  &lt;/p&gt;

&lt;p&gt;&lt;ins&gt;Be sure to back up any data you want to save, such as your worlds, beforehand.&lt;/ins&gt;&lt;/p&gt;


&lt;ol&gt;
	&lt;li&gt;Open the device settings (Home&amp;gt;Settings&amp;gt;Storage&amp;gt;Apps)&lt;/li&gt;
	&lt;li&gt;Choose Minecraft - Pocket Edition&lt;/li&gt;
	&lt;li&gt;Tap &apos;Clear Data&apos; and &apos;Clear Cache&apos;&lt;/li&gt;
	&lt;li&gt;Exit to the home screen and start the Minecraft app&lt;/li&gt;
	&lt;li&gt;You will be prompted to log in again, and to choose your preferred storage location&lt;/li&gt;
	&lt;li&gt;Reinstate your saved worlds from backup if necessary.&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;http://i.imgur.com/Th7Yknh.png&quot; width=&quot;200&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;This should work for Android devices, your device may differ slightly.&lt;/p&gt;

&lt;p&gt;Failing that, try a reinstall:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;Backup your MinecraftWorlds folder (if you want to save your worlds) (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang &amp;gt; minecraftWorlds&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Uninstall MCPE&lt;/li&gt;
	&lt;li&gt;Delete the com.mojang folder (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Reinstall MCPE&lt;/li&gt;
	&lt;li&gt;Run MCPE and if it works restore your MinecraftWorlds folder&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;You might find following links helpful:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;a href=&quot;http://pocketbeta.minecraft.net/p/how-to-make-backup.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to Back Up Worlds&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://support.xbox.com/en-GB/games/game-setup/how-to-uninstall-reinstall-game-windows-10&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to uninstall and reinstall a game on Windows 10&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="396735" author="redstoneassassin" created="Tue, 1 Aug 2017 20:16:03 +0200"  >&lt;p&gt;Can Mojang help me please?&lt;/p&gt;</comment>
                            <comment id="396734" author="redstoneassassin" created="Tue, 1 Aug 2017 20:12:25 +0200"  >&lt;p&gt;uu &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;143965_thumb&quot; href=&quot;https://bugs.mojang.com/secure/attachment/143965/143965_Screenshot_2017-08-01-13-08-40.png&quot; title=&quot;Screenshot_2017-08-01-13-08-40.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;143965&quot; file-preview-title=&quot;Screenshot_2017-08-01-13-08-40.png&quot;&gt;&lt;img src=&quot;https://bugs.mojang.com/secure/thumbnail/143965/_thumb_143965.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt;  is what I see when I load after every time I load it&lt;/p&gt;</comment>
                            <comment id="396540" author="redstoneassassin" created="Tue, 1 Aug 2017 04:15:40 +0200"  >&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;143890_thumb&quot; href=&quot;https://bugs.mojang.com/secure/attachment/143890/143890_Screenshot_2017-07-31-21-13-30.png&quot; title=&quot;Screenshot_2017-07-31-21-13-30.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;143890&quot; file-preview-title=&quot;Screenshot_2017-07-31-21-13-30.png&quot;&gt;&lt;img src=&quot;https://bugs.mojang.com/secure/thumbnail/143890/_thumb_143890.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt; &lt;/p&gt;</comment>
                            <comment id="396539" author="redstoneassassin" created="Tue, 1 Aug 2017 04:14:25 +0200"  >&lt;p&gt;Mojang logo freeze ? no here&apos;s a screen shot of the screen is see everytime. (P.S. I&apos;ve done all but one of those) &lt;/p&gt;</comment>
                            <comment id="396538" author="lilgator3195" created="Tue, 1 Aug 2017 04:05:07 +0200"  >&lt;p&gt;Is it stuck on &quot;minecraft&quot; Logo? &lt;b&gt;not the main menu&lt;/b&gt; or loading a world? I have a LG G2 and it takes 6 seconds to load up the main menu.  and about a good minute to load world. &lt;/p&gt;

&lt;p&gt;The only other things I can think of is: &lt;/p&gt;

&lt;p&gt;1) Clear RAM &lt;b&gt;idk if all phones have that but my LG G2 has that gadget&lt;/b&gt; usually named task manager&lt;br/&gt;
2) Clear background running apps&lt;br/&gt;
3) Best bet. Reboot phone. (Turn off/on)&lt;br/&gt;
4) Or reinstall mcpe. But is risky as you would probably lose all downloaded TP and Addons if not saved anywhere else.&lt;/p&gt;

&lt;p&gt;One of those things usually help. Mine is turning wifi/data off.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="143890" name="Screenshot_2017-07-31-21-13-30.png" size="3072" author="RedstoneAssassin" created="Tue, 1 Aug 2017 04:15:30 +0200"/>
                            <attachment id="143965" name="Screenshot_2017-08-01-13-08-40.png" size="29555" author="RedstoneAssassin" created="Tue, 1 Aug 2017 20:11:54 +0200"/>
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