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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-23427] Purchased content locked after store change</title>
                <link>https://bugs.mojang.com/browse/MCPE-23427</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;all mash up packs and skins purchased before store change to coins locked after update. Had to spend 4hrs getting a refund.&lt;/p&gt;</description>
            <key id="175729">MCPE-23427</key>
            <summary>Purchased content locked after store change</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="dommccabe17">dominic mccabe</reporter>
                        <labels>
                    </labels>
                <created>Fri, 14 Jul 2017 11:31:16 +0200</created>
                <updated>Mon, 22 Oct 2018 14:57:17 +0200</updated>
                            <resolved>Mon, 22 Oct 2018 14:57:16 +0200</resolved>
                                    <version>1.1.3.52</version>
                                                                        <votes>3</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="495218" author="mega_spud" created="Mon, 22 Oct 2018 14:57:16 +0200"  >&lt;p&gt;Cleaning up old tickets:  This ticket has not been updated recently (1 year+) so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="414059" author="ooofoey" created="Mon, 23 Oct 2017 15:57:35 +0200"  >&lt;p&gt;We have a family console and have purchased 38 textures, skins, mashups on the Xbox One S. console version ....when we go into the bedrock edition it is not open to all of us as it should be, it is open to the person who purchased said items ....really these are family items and Used by the entire family on our home console (we have all put this as our home console) so if my DD wants to use the skin pack I bought for her, and put on my account because I was using my CC, I have to be on the console with her. This has even happened with the new games etc....I have already purchased a total of 9 of the new worlds, 3 I bought on my account because everytime I tried on my DDs account it was saying there was a problem with the store so those three are only showing unlocked on my profile, my DD has access to the other six which are locked to  my profile. This is rather aggravating since we are all active players but of course we don&apos;t always want to play at the exact same time. There are still MANY things I wish to purchase but I don&apos;t want to deal with this bug any longer so I am trying to hold off on it.&lt;br/&gt;
We love our minecraft we hold a season&apos;s pass for Glide, and we have all of the battle packs...we are trying to love the new Minecraft and realize that you are working on bringing it up to the high standards we  long time players are used to but this bug is kinda the opposite of Better together since you have a familty all divided!&lt;/p&gt;</comment>
                            <comment id="394539" author="913198995@qq.com" created="Tue, 18 Jul 2017 03:10:34 +0200"  >&lt;p&gt;Im having the same problem. Purchased plastic texture before coin store applied. And find it still &quot;locked&quot; in android PE&lt;/p&gt;</comment>
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