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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-23329] Game craches whilst showing mojang screen</title>
                <link>https://bugs.mojang.com/browse/MCPE-23329</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;This bug doesn&apos;t only affect the latest version but also a few earlier versions, I&apos;m not sure since when it has been happening exactly but I believe somewhere around the 1.0 update. (I don&apos;t use the windows 10 edition that often)&lt;/p&gt;

&lt;p&gt;What happens is very simple, the game crashes whilst showing the mojang screen. I start it up, I see the mojang screen, and it closes the window. I&apos;ve re-installed the game about 50 times, I&apos;ve updated all the drivers I could so those are not the reason it is crashing.&lt;/p&gt;

&lt;p&gt;It is crashing (to my knowledge) because my account name has a &apos;&#235;&apos; in it. (if I were to create an account called &apos;Account&apos; (with just latin characters) I am able to launch and play the game perfectly fine)&lt;/p&gt;

&lt;p&gt;I can&apos;t give anything else (like screenshots) since it just closes the window, no crash reports, nothing. If there is anything else I could include in this report to help, let me know.&lt;/p&gt;

&lt;p&gt;(I have searched for anyone else reporting this issue but I haven&apos;t found any recent ones, if this has been fixed internally or is already a known bug, please ignore this report)&lt;/p&gt;


&lt;p&gt;&lt;b&gt;HOW TO FIX&lt;/b&gt;&lt;br/&gt;
I changed my account&apos;s name to not have an &apos;&#235;&apos; in it, and now after about two weeks (it was still incorrectly cached and it didn&apos;t update directly after changing my name) it no longer crashes.&lt;/p&gt;</description>
            <key id="175465">MCPE-23329</key>
            <summary>Game craches whilst showing mojang screen</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                            <reporter username="MineDaveXD">MineDaveXD</reporter>
                        <labels>
                    </labels>
                <created>Mon, 10 Jul 2017 15:57:21 +0200</created>
                <updated>Wed, 28 Mar 2018 16:48:09 +0200</updated>
                            <resolved>Wed, 28 Mar 2018 16:48:09 +0200</resolved>
                                    <version>1.1.3.52</version>
                    <version>1.1.5.0</version>
                    <version>1.2.0.81</version>
                    <version>1.2.2.3</version>
                    <version>1.2.3.3</version>
                                                                        <votes>2</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="443455" author="mega_spud" created="Wed, 28 Mar 2018 16:48:09 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue has been closed as a &lt;b&gt;&lt;font color=&quot;#FF5722&quot;&gt;Duplicate&lt;/font&gt;&lt;/b&gt; of &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-19903&quot; title=&quot;Minecraft Windows 10 Edition crashing at the MOJANG logo.&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-19903&quot;&gt;&lt;del&gt;MCPE-19903&lt;/del&gt;&lt;/a&gt;&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;Your additional information and observations are very useful, so if you can add them to the comments section of the parent issue it would be appreciated.&lt;/p&gt;

&lt;p&gt;If you have not, you might like to make use of the &lt;a href=&quot;https://bugs.mojang.com/issues/?jql=project%20%3D%20MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;search feature&lt;/a&gt; before making a new ticket, as it&apos;s likely that the issue has been reported already.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="408559" author="minedavexd" created="Sun, 24 Sep 2017 21:04:57 +0200"  >&lt;p&gt;Still occurs on 1.2.0.81.&lt;/p&gt;</comment>
                            <comment id="405226" author="brannan" created="Sat, 2 Sep 2017 11:54:29 +0200"  >&lt;p&gt;any update on this?&lt;/p&gt;</comment>
                            <comment id="404835" author="brannan" created="Wed, 30 Aug 2017 17:16:37 +0200"  >&lt;p&gt;I have similar issues, game crashes at the Mojang screen, tried all of the above, and updated graphics drivers also - again to no positive outcome.&lt;/p&gt;</comment>
                            <comment id="404833" author="minedavexd" created="Wed, 30 Aug 2017 16:56:29 +0200"  >&lt;p&gt;I tested this again on the newest version I could get from the Windows 10 Store app (version 1.1.500.0 according to the store app) and the issue is still there.&lt;/p&gt;</comment>
                            <comment id="404657" author="mega_spud" created="Tue, 29 Aug 2017 17:21:13 +0200"  >&lt;p&gt;Is this still an issue in the latest version?&lt;/p&gt;</comment>
                            <comment id="393785" author="minedavexd" created="Wed, 12 Jul 2017 11:25:15 +0200"  >&lt;p&gt;I&apos;ve updated all my drivers and deleted the com.mojang folder multiple times but it still doesn&apos;t work unfortunately.&lt;/p&gt;</comment>
                            <comment id="393590" author="mega_spud" created="Mon, 10 Jul 2017 21:34:50 +0200"  >&lt;p&gt;First of all, it might be worth trying to reinstall the game fully.  Please give that a try and let us know if that helps.&lt;/p&gt;

&lt;p&gt;Backup any data you don&apos;t want to lose, then try the following:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;Backup your MinecraftWorlds folder (if you want to save your worlds) (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang &amp;gt; minecraftWorlds&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Uninstall MCPE&lt;/li&gt;
	&lt;li&gt;Delete the com.mojang folder (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Reinstall MCPE&lt;/li&gt;
	&lt;li&gt;Run MCPE and if it works restore your MinecraftWorlds folder&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;You might find following links helpful:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;a href=&quot;http://pocketbeta.minecraft.net/p/how-to-make-backup.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to Back Up Worlds&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://support.xbox.com/en-GB/games/game-setup/how-to-uninstall-reinstall-game-windows-10&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to uninstall and reinstall a game on Windows 10&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Also, please check that your system drivers are all up to date before reporting back.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10102">
                    <name>Duplicate</name>
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                                        <issuelink>
            <issuekey id="161704">MCPE-19903</issuekey>
        </issuelink>
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