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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[MCPE-23322] Minecraft PE crashes when starting with Lumia 550</title>
                <link>https://bugs.mojang.com/browse/MCPE-23322</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Hi,&lt;br/&gt;
when starting Minecraft PE (current Version) for Windows 10 Mobile (current Version) on my Lumia 550 it appears only the &quot;Mojang&quot; logo then the app crashes. This Problem persists since several weeks!&lt;br/&gt;
I tried with:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;moving the app from SD-Card to phone memory - still not working&lt;/li&gt;
	&lt;li&gt;deinstalling and reinstalling app - still not working&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;It seams that all purchased additions (via Microsoft Store) to Minecraft are lost, is that right or are they saved in XBox-account?&lt;br/&gt;
Can you please help me how to get this app working again?&lt;/p&gt;</description>
            <key id="175443">MCPE-23322</key>
            <summary>Minecraft PE crashes when starting with Lumia 550</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                            <reporter username="Paul.Heuser">Paul HEUSER</reporter>
                        <labels>
                    </labels>
                <created>Mon, 10 Jul 2017 10:23:00 +0200</created>
                <updated>Tue, 29 Aug 2017 17:20:13 +0200</updated>
                            <resolved>Tue, 29 Aug 2017 17:20:13 +0200</resolved>
                                    <version>1.1.3.52</version>
                                                                        <votes>3</votes>
                                    <watches>3</watches>
                                                                            <comments>
                            <comment id="404656" author="mega_spud" created="Tue, 29 Aug 2017 17:20:13 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue has been closed as a &lt;b&gt;&lt;font color=&quot;#FF5722&quot;&gt;Duplicate&lt;/font&gt;&lt;/b&gt; of &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-21236&quot; title=&quot;Game crash on startup (Windows 10 Mobile)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-21236&quot;&gt;&lt;del&gt;MCPE-21236&lt;/del&gt;&lt;/a&gt;&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;It has been linked to this report. If you have additional information, please add it to that report.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Let Us Know How We&amp;#39;re Doing &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="404576" author="bemoty" created="Tue, 29 Aug 2017 01:40:42 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is a &lt;b&gt;&lt;font color=&quot;#FF5722&quot;&gt;Duplicate&lt;/font&gt;&lt;/b&gt; of &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-21236&quot; title=&quot;Game crash on startup (Windows 10 Mobile)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-21236&quot;&gt;&lt;del&gt;MCPE-21236&lt;/del&gt;&lt;/a&gt;&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;If you have additional information, please add it to that report.&lt;br/&gt;
Please &lt;a href=&quot;https://confluence.atlassian.com/display/JIRA/Basic+Searching&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;search&lt;/a&gt; before reporting, as it&apos;s likely that one exists already.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;http://hopper.minecraft.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.mojang.com/customer/portal/emails/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="394577" author="paul.heuser" created="Tue, 18 Jul 2017 12:53:14 +0200"  >&lt;p&gt;Any news / updates???&lt;/p&gt;</comment>
                            <comment id="393905" author="paul.heuser" created="Thu, 13 Jul 2017 09:07:01 +0200"  >&lt;p&gt;As there are many negative reviews to MCPE in Microsoft Store because of start-crashing, this is not a bug for Lumia 550 only (e.g. Lumia 950, too)! &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="393672" author="paul.heuser" created="Tue, 11 Jul 2017 15:18:39 +0200"  >&lt;p&gt;I am sorry, but your advice is not helpful, as Windows 10 Mobile is a closed System; it is not possible to get access to system files and Folders &lt;br/&gt;
It is so annoying: I even made a &quot;hard reset&quot; (= complete new Installation of OS) and formatted SD-Card, in order to have a clean system. After Installation of MCPE - the same problem!!!&lt;br/&gt;
As this phone belongs to my son and he spent a lot of his pocket money for MCPE and its additions:&lt;br/&gt;
What can you do to solve this Problem?&lt;br/&gt;
By the way, my other son has the same Lumia 550 with MCPE and he told me yesterday, that MCPE is not running there too (since several weeks)!&lt;br/&gt;
This means that MCPE is not running on Lumia 550 - big bug&lt;/p&gt;</comment>
                            <comment id="393640" author="paul.heuser" created="Tue, 11 Jul 2017 09:19:10 +0200"  >&lt;p&gt;I am sorry, but your advice is not helpful, as Windows 10 Mobile is a closed System; it is not possible to get access to system files and Folders &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/wink.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;It is so annoying: I even made a &quot;hard reset&quot; (= complete new Installation of OS) and formatted SD-Card, in order to have a clean system. After Installation of MCPE - *the same problem!!!&lt;br/&gt;
*As this phone belongs to my son and he spent a lot of his pocket money for MCPE and its additions:&lt;br/&gt;
&lt;ins&gt;What can you do to solve this Problem?&lt;/ins&gt;&lt;/p&gt;

&lt;p&gt;By the way, my other son has the same Lumia 550 with MCPE and he told me yesterday, that MCPE is not running there too (since several weeks)!&lt;/p&gt;

&lt;p&gt;*+This means that MCPE is not running on Lumia 550 - big bug&lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;br/&gt;
+*&lt;/p&gt;</comment>
                            <comment id="393545" author="mega_spud" created="Mon, 10 Jul 2017 13:06:30 +0200"  >&lt;p&gt;Please report back whether that helps with the crashing issue.&lt;/p&gt;

&lt;p&gt;Regarding the marketplace issues, these are linked to the XBLive account with which you made any purchases, so make sure you&apos;re logged in to the correct XBL account.&lt;/p&gt;</comment>
                            <comment id="393544" author="mega_spud" created="Mon, 10 Jul 2017 13:05:11 +0200"  >&lt;p&gt;Have you tried uninstalling, deleting the game files, then reinstalling that game from the store?&lt;/p&gt;

&lt;p&gt;Backup any data you don&apos;t want to lose, then try the following:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;Uninstall MCPE&lt;/li&gt;
	&lt;li&gt;Delete the com.mojang folder (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang&lt;/em&gt;) - &lt;em&gt;This might be different depending on your OS, but try and find the com.mojang folder&lt;/em&gt;&lt;/li&gt;
	&lt;li&gt;Reinstall MCPE&lt;/li&gt;
	&lt;li&gt;Run MCPE and if it works restore your MinecraftWorlds folder&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10102">
                    <name>Duplicate</name>
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                                        <issuelink>
            <issuekey id="168243">MCPE-21236</issuekey>
        </issuelink>
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