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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-23064] Won&apos;t start up</title>
                <link>https://bugs.mojang.com/browse/MCPE-23064</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Won&apos;t even load we get a black screen for about 3 seconds and then goes straight back to the home screen. No updates in Google play either. I hope someone can help asap&lt;/p&gt;</description>
            <key id="174604">MCPE-23064</key>
            <summary>Won&apos;t start up</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="Kim5558">Kim Roberts</reporter>
                        <labels>
                    </labels>
                <created>Thu, 29 Jun 2017 18:00:33 +0200</created>
                <updated>Wed, 3 Jan 2018 15:47:43 +0100</updated>
                            <resolved>Wed, 3 Jan 2018 15:46:07 +0100</resolved>
                                    <version>1.1.2.50</version>
                    <version>1.1.3.1</version>
                                                                        <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="426321" author="mega_spud" created="Wed, 3 Jan 2018 15:46:07 +0100"  >&lt;p&gt;This ticket has been resolved as &apos;Cannot Reproduce&apos; as it has no response was received recently.&lt;/p&gt;</comment>
                            <comment id="391711" author="mega_spud" created="Thu, 29 Jun 2017 18:50:51 +0200"  >&lt;p&gt;Have you tried a full reinstall of the game?&lt;/p&gt;

&lt;p&gt;Backup any data you don&apos;t want to lose, then try the following:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;Backup your MinecraftWorlds folder (if you want to save your worlds) (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang &amp;gt; minecraftWorlds&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Uninstall MCPE&lt;/li&gt;
	&lt;li&gt;Delete the com.mojang folder (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Reinstall MCPE&lt;/li&gt;
	&lt;li&gt;Run MCPE and if it works restore your MinecraftWorlds folder&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Sometimes a clean install of the game will help with these kind of issues.&lt;/p&gt;

&lt;p&gt;Please back up any data you wish to keep and uninstall then reinstall the game.  You might find following links helpful:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;a href=&quot;http://pocketbeta.minecraft.net/p/how-to-make-backup.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to Back Up Worlds&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://support.xbox.com/en-GB/games/game-setup/how-to-uninstall-reinstall-game-windows-10&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to uninstall and reinstall a game on Windows 10&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Also, please check that your system drivers are all up to date before reporting back.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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