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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-22872] Purchased Realm But didn&apos;t receive Realm</title>
                <link>https://bugs.mojang.com/browse/MCPE-22872</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;I had a Realm before but then expired so I decided to purchase a NEW realm. I payed for it but then it said the purchase was completed and to check back later. It&apos;s been a few weeks now and I still don&apos;t see the Realm on my account. After checking my Apple ID it says the subscription is currently active. So I spent $12 (including tax) and I didn&apos;t get my realm. I messaged the help area from Mojang but after discussing it with them they directed me to send this in as a bug. So please fix this issue as I have payed for a realm and haven&apos;t received it yet. Additionally I don&apos;t know why but I can&apos;t change the name of my realms.&lt;/p&gt;</description>
            <key id="174018">MCPE-22872</key>
            <summary>Purchased Realm But didn&apos;t receive Realm</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="SApm5 Mojang">Gerald</reporter>
                        <labels>
                    </labels>
                <created>Fri, 23 Jun 2017 02:22:07 +0200</created>
                <updated>Mon, 8 Oct 2018 16:27:11 +0200</updated>
                            <resolved>Mon, 8 Oct 2018 16:27:11 +0200</resolved>
                                    <version>1.1.1.51</version>
                                                                        <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="492947" author="mega_spud" created="Mon, 8 Oct 2018 16:27:11 +0200"  >&lt;p&gt;Cleaning up old tickets:  This ticket has not been updated recently (1 year+) so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="411269" author="tkdennis" created="Fri, 6 Oct 2017 18:09:16 +0200"  >&lt;p&gt;Mojang customer support cannot help with this issue.&lt;/p&gt;

&lt;p&gt;I have the same problem as mentioned here. Customer support constantly sends us here to report a bug. &lt;/p&gt;

&lt;p&gt;Apple also says they cannot help. &lt;/p&gt;

&lt;p&gt;This is a bug by which no matter how many subscriptions we have active, the realm never &quot;activates.&quot;&lt;/p&gt;</comment>
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                            <attachment id="141884" name="IMG_4361.PNG" size="610301" author="SApm5 Mojang" created="Fri, 23 Jun 2017 02:18:32 +0200"/>
                            <attachment id="141883" name="IMG_4362.PNG" size="680793" author="SApm5 Mojang" created="Fri, 23 Jun 2017 02:18:36 +0200"/>
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