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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-22848] Lost My Mashup Packs</title>
                <link>https://bugs.mojang.com/browse/MCPE-22848</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;I use Minecraft Windows 10 Edition. When I went to open my game after the most recent update it showed that I did not have the Fallout and Greek Mashup Packs that I bought May 16 and May 23. I have proof that I bought them in my Microsoft Account. &lt;/p&gt;</description>
            <key id="173961">MCPE-22848</key>
            <summary>Lost My Mashup Packs</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                            <reporter username="MrSqweakersTheGreat">TheTansFriend02</reporter>
                        <labels>
                    </labels>
                <created>Thu, 22 Jun 2017 07:00:19 +0200</created>
                <updated>Thu, 22 Jun 2017 12:56:14 +0200</updated>
                            <resolved>Thu, 22 Jun 2017 12:56:14 +0200</resolved>
                                    <version>1.1.1.51</version>
                                                                        <votes>3</votes>
                                    <watches>4</watches>
                                                                            <comments>
                            <comment id="390255" author="mega_spud" created="Thu, 22 Jun 2017 12:56:14 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue has been closed as a &lt;b&gt;&lt;font color=&quot;#FF5722&quot;&gt;Duplicate&lt;/font&gt;&lt;/b&gt; of &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-21897&quot; title=&quot;Marketplace DLC Mash Up Pack Purchased but not Unlocked in Game&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-21897&quot;&gt;&lt;del&gt;MCPE-21897&lt;/del&gt;&lt;/a&gt;&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;It has been linked to this report. If you have additional information, please add it to that report.&lt;br/&gt;
If you have not, please &lt;a href=&quot;https://bugs.mojang.com/issues/?jql=project%20%3D%20MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;&lt;font color=&quot;#FF5722&quot;&gt;&lt;ins&gt;search&lt;/ins&gt;&lt;/font&gt;&lt;/a&gt; before reporting, as it&apos;s likely that one exists already.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="390250" author="mega_spud" created="Thu, 22 Jun 2017 12:42:41 +0200"  >&lt;p&gt;@&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=iceman42dave&quot; class=&quot;user-hover&quot; rel=&quot;iceman42dave&quot;&gt;iceman42dave&lt;/a&gt;  - Please make sure that comments are related to reported bug and written respectfully towards other players and development team. Offtopic, arguments and insults will be removed and author will be banned.&lt;/p&gt;

&lt;p&gt;This site is solely a Bug Tracker; by definition it is not a forum and does not claim to offer customer support.  You may contact &lt;a href=&quot;https://help.mojang.com/customer/portal/emails/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly if you require help with billing or accounts.&lt;/p&gt;</comment>
                            <comment id="390238" author="iceman42dave" created="Thu, 22 Jun 2017 11:19:58 +0200"  >&lt;p&gt;@Stan Reesink: I bought the Chinese and Greek Mythology mashup packs through the Microsoft Store last month and they both got locked after the update. I was able to get my money back from the Microsoft Store customer service.  I&apos;ve heard similar things from people who bought packs from the Apple store. A good thing, since Mojang doesn&apos;t seem to have any customer service.&lt;/p&gt;

&lt;p&gt;Mojang also doesn&apos;t offer receipts with this new marketplace. No proof of purchase whatsoever. I guess we&apos;re just supposed to trust them. I trusted them not to lose my mashup packs, and look where that got me.&lt;/p&gt;</comment>
                            <comment id="390214" author="reeskikker" created="Thu, 22 Jun 2017 07:27:08 +0200"  >&lt;p&gt;Same problem. I bought the Fallout and the Chinese mythologhy before the 1.1 update (before marketplace), and now with 1.1.1 I lost my packs. People from Mojang can I mail you a screenshot from my ordernumbers or something others that helps so I can get my packs back?&lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10102">
                    <name>Duplicate</name>
                                            <outwardlinks description="duplicates">
                                        <issuelink>
            <issuekey id="170542">MCPE-21897</issuekey>
        </issuelink>
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