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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-22845] Lost purchases after updating.</title>
                <link>https://bugs.mojang.com/browse/MCPE-22845</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;I had bought all of the Mash-up Packs , but today after updating Minecraft PE to 1.1.1 , I found out sadly that I had lost 3 purchases: Chinese Mythology , Greek Myth , and Fall-out Mash-up Pack . I mean I was requested to re-buy them ! I&apos;m a Chinese, and from what I knew , many of our Chinese players had lost their purchases already , too . Would you  please fix the bug ? Thank you very much!&lt;/p&gt;</description>
            <key id="173956">MCPE-22845</key>
            <summary>Lost purchases after updating.</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                            <reporter username="SDAcutcut">&#34945;&#22025;&#40527;</reporter>
                        <labels>
                    </labels>
                <created>Thu, 22 Jun 2017 05:44:25 +0200</created>
                <updated>Thu, 22 Jun 2017 16:12:52 +0200</updated>
                            <resolved>Thu, 22 Jun 2017 12:56:27 +0200</resolved>
                                    <version>1.1.1.51</version>
                                                                        <votes>4</votes>
                                    <watches>3</watches>
                                                                            <comments>
                            <comment id="390256" author="mega_spud" created="Thu, 22 Jun 2017 12:56:27 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue has been closed as a &lt;b&gt;&lt;font color=&quot;#FF5722&quot;&gt;Duplicate&lt;/font&gt;&lt;/b&gt; of &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-21897&quot; title=&quot;Marketplace DLC Mash Up Pack Purchased but not Unlocked in Game&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-21897&quot;&gt;&lt;del&gt;MCPE-21897&lt;/del&gt;&lt;/a&gt;&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;It has been linked to this report. If you have additional information, please add it to that report.&lt;br/&gt;
If you have not, please &lt;a href=&quot;https://bugs.mojang.com/issues/?jql=project%20%3D%20MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;&lt;font color=&quot;#FF5722&quot;&gt;&lt;ins&gt;search&lt;/ins&gt;&lt;/font&gt;&lt;/a&gt; before reporting, as it&apos;s likely that one exists already.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="390251" author="mega_spud" created="Thu, 22 Jun 2017 12:42:51 +0200"  >&lt;p&gt;@&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=iceman42dave&quot; class=&quot;user-hover&quot; rel=&quot;iceman42dave&quot;&gt;iceman42dave&lt;/a&gt;  - Please make sure that comments are related to reported bug and written respectfully towards other players and development team. Offtopic, arguments and insults will be removed and author will be banned.&lt;/p&gt;

&lt;p&gt;This site is solely a Bug Tracker; by definition it is not a forum and does not claim to offer customer support.  You may contact &lt;a href=&quot;https://help.mojang.com/customer/portal/emails/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly if you require help with billing or accounts.&lt;/p&gt;</comment>
                            <comment id="390240" author="iceman42dave" created="Thu, 22 Jun 2017 11:23:57 +0200"  >&lt;p&gt;I hear that Apple Store customer have also been able to get refunds via the Apple Store.&lt;/p&gt;</comment>
                            <comment id="390239" author="iceman42dave" created="Thu, 22 Jun 2017 11:23:23 +0200"  >&lt;p&gt;If you bought the through the Microsoft Store, you might be able to get your money back through them. I got a full refund from the Microsoft Store for the Chinese and Greek Mythology packs that Mojang locked me out of after the most recent update.&lt;/p&gt;

&lt;p&gt;Fortunately, Microsoft not only keeps a record of your purchases in your account, but also sends out e-mail receipts. I guess Mojang has never heard of the term &quot;proof of purchase&quot; or just really doesn&apos;t care if we have no recourse to getting ripped off.&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10102">
                    <name>Duplicate</name>
                                            <outwardlinks description="duplicates">
                                        <issuelink>
            <issuekey id="170542">MCPE-21897</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
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                <attachments>
                            <attachment id="141825" name="IMG_0120.PNG" size="2102923" author="SDAcutcut" created="Thu, 22 Jun 2017 05:44:21 +0200"/>
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