<!-- 
RSS generated by JIRA (9.12.2#9120002-sha1:301bf498dd45d800842af0b84230f1bb58606c13) at Sat Jan 11 15:36:10 UTC 2025

It is possible to restrict the fields that are returned in this document by specifying the 'field' parameter in your request.
For example, to request only the issue key and summary append 'field=key&field=summary' to the URL of your request.
-->
<rss version="0.92" >
<channel>
    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[MCPE-22763] Won&apos;t launch</title>
                <link>https://bugs.mojang.com/browse/MCPE-22763</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Minecraft PE won&apos;t open. When we click on it it goes to a black screen for a few seconds and then back to the home screen.&lt;br/&gt;
We have uninstalled and reinstalled several times. &lt;br/&gt;
I cleared cache and data.&lt;br/&gt;
I did a force stop a dozen times.&lt;br/&gt;
I deleted a bunch of apps to free up storage.&lt;br/&gt;
I made sure all apps were closed.&lt;br/&gt;
I searched the issues but have not found a fix. &lt;/p&gt;

&lt;p&gt;Minecraft still will not start. Please fix asap. It was working fine a few days ago. We did not update the app or the tablet. There are no updates even available.&lt;/p&gt;</description>
            <key id="173795">MCPE-22763</key>
            <summary>Won&apos;t launch</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="Pitagirl77">Michelle Wiszowaty</reporter>
                        <labels>
                    </labels>
                <created>Tue, 20 Jun 2017 04:03:56 +0200</created>
                <updated>Wed, 3 Jan 2018 15:47:41 +0100</updated>
                            <resolved>Wed, 3 Jan 2018 15:46:08 +0100</resolved>
                                    <version>1.1.0.55</version>
                                                                        <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="426335" author="mega_spud" created="Wed, 3 Jan 2018 15:46:08 +0100"  >&lt;p&gt;This ticket has been resolved as &apos;Cannot Reproduce&apos; as it has no response was received recently.&lt;/p&gt;</comment>
                            <comment id="389777" author="mega_spud" created="Tue, 20 Jun 2017 17:10:08 +0200"  >&lt;p&gt;Have you tried a full reinstall of the game?&lt;/p&gt;

&lt;p&gt;Backup any data you don&apos;t want to lose, then try the following:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;Backup your MinecraftWorlds folder (if you want to save your worlds) (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang &amp;gt; minecraftWorlds&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Uninstall MCPE&lt;/li&gt;
	&lt;li&gt;Delete the com.mojang folder (&lt;em&gt;Device storage &amp;gt; games &amp;gt; com.mojang&lt;/em&gt;)&lt;/li&gt;
	&lt;li&gt;Reinstall MCPE&lt;/li&gt;
	&lt;li&gt;Run MCPE and if it works restore your MinecraftWorlds folder&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Sometimes a clean install of the game will help with these kind of issues.&lt;/p&gt;

&lt;p&gt;Please back up any data you wish to keep and uninstall then reinstall the game.  You might find following links helpful:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;a href=&quot;http://pocketbeta.minecraft.net/p/how-to-make-backup.html&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to Back Up Worlds&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;&lt;a href=&quot;http://support.xbox.com/en-GB/games/game-setup/how-to-uninstall-reinstall-game-windows-10&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;How to uninstall and reinstall a game on Windows 10&lt;/a&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Also, please check that your system drivers are all up to date before reporting back.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="389743" author="luisrobles" created="Tue, 20 Jun 2017 16:28:09 +0200"  >&lt;p&gt;Have you experienced this issue in older versions?&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10102">
                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="173792">MCPE-22762</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
                <attachments>
                    </attachments>
                <subtasks>
                    </subtasks>
                <customfields>
                                                                                                                                                                                            <customfield id="customfield_10500" key="com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons">
                        <customfieldname>Confirmation Status</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10300"><![CDATA[Unconfirmed]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                        <customfield id="customfield_11700" key="com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary">
                        <customfieldname>Development</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                        <customfield id="customfield_11300" key="com.atlassian.jira.plugin.system.customfieldtypes:textfield">
                        <customfieldname>Operating System Version</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Android 5.1.1</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_10402" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Platform</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10760"><![CDATA[Tablet - Android - Samsung Galaxy Tab 3]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_11600" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>0|i0riwn:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                    </customfields>
    </item>
</channel>
</rss>