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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-21845] Stuck on realms loading screen</title>
                <link>https://bugs.mojang.com/browse/MCPE-21845</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Trying to load up my realms server however I get stuck on the loading page and nothing happens after that. I could log in and play this morning. Nothing has changed since.&lt;/p&gt;</description>
            <key id="170334">MCPE-21845</key>
            <summary>Stuck on realms loading screen</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="1">Fixed</resolution>
                                            <reporter username="dannydaman9">Daniel</reporter>
                        <labels>
                            <label>loading</label>
                            <label>loading-screen</label>
                            <label>realm</label>
                            <label>realms</label>
                            <label>subscription</label>
                            <label>sync</label>
                            <label>synchronization</label>
                    </labels>
                <created>Mon, 8 May 2017 13:48:32 +0200</created>
                <updated>Thu, 20 Aug 2020 01:49:13 +0200</updated>
                            <resolved>Tue, 9 May 2017 04:29:24 +0200</resolved>
                                    <version>1.0.8.1</version>
                                                                        <votes>15</votes>
                                    <watches>12</watches>
                                                                            <comments>
                            <comment id="382083" author="576874" created="Mon, 8 May 2017 22:07:41 +0200"  >&lt;p&gt;@James Hamilton yes and there is no need to reinstall Minecraft&lt;/p&gt;</comment>
                            <comment id="382075" author="dannydaman9" created="Mon, 8 May 2017 21:43:02 +0200"  >&lt;p&gt;I can confirm that it is fixed. No need to re-install MC&lt;/p&gt;</comment>
                            <comment id="382073" author="comradecreepzyt" created="Mon, 8 May 2017 21:37:19 +0200"  >&lt;p&gt;Do we need to reinstall Minecraft? &lt;/p&gt;</comment>
                            <comment id="382072" author="comradecreepzyt" created="Mon, 8 May 2017 21:36:16 +0200"  >&lt;p&gt;So realms is completely fixed and accessible now? &lt;/p&gt;</comment>
                            <comment id="382069" author="576874" created="Mon, 8 May 2017 21:33:44 +0200"  >&lt;p&gt;From Shoghi Cervantes (one of the MCPE devs)&lt;/p&gt;

&lt;blockquote&gt;&lt;p&gt;We just fixed some issues on the Minecraft Pocket/Win10 authentication servers today, making you unable to enter Realms. All fixed now!&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;&lt;a href=&quot;https://twitter.com/shoghicp/status/861659316977364994&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://twitter.com/shoghicp/status/861659316977364994&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="382068" author="comradecreepzyt" created="Mon, 8 May 2017 21:25:13 +0200"  >&lt;p&gt;Yeah I forgot to included those, I&apos;m trying to find an email for 4j right now to get in contact with them, although they more than likely are aware of the issue already. &lt;/p&gt;</comment>
                            <comment id="382067" author="dannydaman9" created="Mon, 8 May 2017 21:03:01 +0200"  >&lt;p&gt;You may want to add in that tweet somehow that it is also Windows 10 edition&lt;/p&gt;

&lt;p&gt;Just tweeted the following:&lt;br/&gt;
&quot;@4JStudios There is a big issue with WIN10E/PE realms at the moment and nobody can connect to realms &lt;a href=&quot;https://bugs.mojang.com/plugins/servlet/mobile#issue/MCPE-21845&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;https://bugs.mojang.com/plugins/servlet/mobile#issue/MCPE-21845&lt;/a&gt;&#160;&#8230; please help 4J&quot;&lt;/p&gt;</comment>
                            <comment id="382065" author="comradecreepzyt" created="Mon, 8 May 2017 21:01:18 +0200"  >&lt;p&gt;UPDATE: I meant to get in touch with 4J Studios not Mojang, the issue still stands, the only thing I can suggest to everyone right now is if you have a twitter account, tweet @4jstudios with this message: &lt;/p&gt;

&lt;p&gt;&quot;@4JStudios There is a big issue with PE realms at the moment and nobody can connect to realms &lt;a href=&quot;https://t.co/kN3eKsbYBQ&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://t.co/kN3eKsbYBQ&lt;/a&gt; please help 4J&quot; the link leads here, if enough people tweet at them then they should see it.&lt;/p&gt;</comment>
                            <comment id="382060" author="cewinchester" created="Mon, 8 May 2017 20:55:07 +0200"  >&lt;p&gt;I am also having issues getting to building Terrain&lt;/p&gt;</comment>
                            <comment id="382055" author="576874" created="Mon, 8 May 2017 20:39:02 +0200"  >&lt;p&gt;An update from Aubrey Norris who works on the minecraft team:&lt;/p&gt;

&lt;blockquote&gt;&lt;p&gt;Some folks (including me!) have reported having trouble connecting to W10/PE realms. We are &lt;b&gt;aware and working on a fix&lt;/b&gt;! Hang tight.&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;&lt;a href=&quot;https://twitter.com/Chupacaubrey/status/861646421665001472&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://twitter.com/Chupacaubrey/status/861646421665001472&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="382053" author="dannydaman9" created="Mon, 8 May 2017 20:10:11 +0200"  >&lt;p&gt;I believe all platforms that support either the PE or Win 10 edition are affected. I&apos;ve just tried the pocket edition now and the same thing happens.&lt;/p&gt;</comment>
                            <comment id="382051" author="kinganonymous01" created="Mon, 8 May 2017 20:02:04 +0200"  >&lt;p&gt;ooh at-least thats a good news that its not subscription related but realms is not working even on windows 10 version of my laptop windows it has the same problem realms screen gets stuck on the purple loading screen i hope mojang fixes it quick&lt;/p&gt;</comment>
                            <comment id="382047" author="dannydaman9" created="Mon, 8 May 2017 19:51:35 +0200"  >&lt;p&gt;Good News is that it is not subscription related. It seems to be version related with the realms version. I&apos;m guessing that they are not the same and refusing to talk to each other. Hence the syncing issue.&lt;/p&gt;</comment>
                            <comment id="382046" author="kinganonymous01" created="Mon, 8 May 2017 19:30:07 +0200"  >&lt;p&gt;me and my friend too are having the same problem i bought a realm it is currently in trial the first payment will be from June 6 everything was good last night now when i try to open my realm it shows some text then it gets stuck in the purple screen i tried to reset the world i tried to upload another world and even tried to download the world nothing works and when i go to realms settings and then from there i go to subscription it states renew every 30 days&lt;/p&gt;</comment>
                            <comment id="382044" author="dannydaman9" created="Mon, 8 May 2017 19:18:10 +0200"  >&lt;p&gt;UPDATE:&lt;br/&gt;
After looking into the realms settings the subscription states: &quot;renew every 0 days&quot;&lt;br/&gt;
This could either be a syncing issue or a subscription issue.&lt;br/&gt;
Either way the server status on the mojang website states no issues&lt;/p&gt;</comment>
                            <comment id="382042" author="chrisd" created="Mon, 8 May 2017 18:47:13 +0200"  >&lt;p&gt;I am having the same issue on 3 different Android devices trying to connect to the same realm from multiple networks. &lt;/p&gt;

&lt;p&gt;Played last night at home without issue on two devices (my tablet and my daughter&apos;s phone, both working together) &lt;/p&gt;

&lt;p&gt;This morning loading hangs on that purple screen on both devices, so then I tried connecting a few times from my phonr while at work, on the work network which has worked in the past and it&apos;s failing with the same purple screen. &lt;/p&gt;

&lt;p&gt;Also I&apos;ve tried downloading the realm, it allows the download, but after clicking &apos;let&apos;s go!&apos; no world has been saved locally, tries this on my tablet and phone as well with the same result. &lt;/p&gt;</comment>
                            <comment id="382040" author="erwinvb" created="Mon, 8 May 2017 18:42:40 +0200"  >&lt;p&gt;the problem is most likely due to a link with the Xbox/live online account. &lt;br/&gt;
On IOS when I sign out of my Live account I can join a LAN game, but when I am logged in I cannot. &lt;br/&gt;
On windows10 edition (and on Lumia) you cannot sign out of the Live account...&lt;/p&gt;

&lt;p&gt;Erwin&lt;/p&gt;</comment>
                            <comment id="382039" author="aeburgess07" created="Mon, 8 May 2017 18:35:53 +0200"  >&lt;p&gt;Having the same issue of being stuck on the purple screen when loading realm.  Multiple realm members on Windows 10 and PE devices encountering the same problem.  All worked fine late last night. &lt;/p&gt;</comment>
                            <comment id="382036" author="erwinvb" created="Mon, 8 May 2017 18:25:20 +0200"  >&lt;p&gt;having same issue on win10 and ios 1.0.8, local lan games between win10 and ios are also mot working for me&lt;/p&gt;</comment>
                            <comment id="382034" author="chaskadaye" created="Mon, 8 May 2017 17:59:03 +0200"  >&lt;p&gt;Realms are not loading for us either.&lt;/p&gt;</comment>
                            <comment id="382023" author="waddakei" created="Mon, 8 May 2017 17:13:40 +0200"  >&lt;p&gt;Yeah. Now we can&apos;t play online. I was thought my phone or wifi have problem but now I know the reason. So annoying!! &amp;gt;_&amp;lt;&lt;/p&gt;</comment>
                            <comment id="382019" author="kelman" created="Mon, 8 May 2017 16:50:28 +0200"  >&lt;p&gt;Getting this too on iOS. Deleted app and redownloaded it but makes no difference. Was fine yesterday. Select my realm from the list, it starts the loading process, then hangs indefinitely with just the purple background. &lt;/p&gt;</comment>
                            <comment id="382018" author="sientenpoimija" created="Mon, 8 May 2017 16:49:51 +0200"  >&lt;p&gt;We have similar problem in LAN game between PC and mobile win10 phone. &lt;/p&gt;</comment>
                            <comment id="382016" author="trulyblessed731" created="Mon, 8 May 2017 16:38:20 +0200"  >&lt;p&gt;I am also having this issue. The realm was lagging and glitching a bit yesterday now today I can&apos;t get past loading screen. Wish we had some clue about what is going on. &lt;/p&gt;</comment>
                            <comment id="382014" author="barnowl807" created="Mon, 8 May 2017 16:19:00 +0200"  >&lt;p&gt;Same problem for me and two other members of my realm.  We also get stuck on the loading screen.  We were experiencing an extreme amount of lag earlier this morning.  Is Mojang performing server maintenance?  If you are, could you please have the curtsey of sending us a simple pop up message?  &lt;/p&gt;</comment>
                            <comment id="382000" author="vitajz" created="Mon, 8 May 2017 15:34:16 +0200"  >&lt;p&gt;I have exactly same problem now.&lt;/p&gt;</comment>
                            <comment id="381988" author="comradecreepzyt" created="Mon, 8 May 2017 14:30:32 +0200"  >&lt;p&gt;Hello, I would like to make an addition to this bug. I had the same issue where I got stuck on the loading screen, and this also affected servers as well as my own realm. I reinstalled Minecraft and tried joining a server again and, as expected, I got stuck on the loading screen again, except this time there was text over the background that said &quot;Syncing pack with server, please wait.&quot; I waited for a little while to see if it did anything but it never did anything else. There was an update to MCPE after I reinstalled the game, the issue was already there before the update.  I am a beta tester of MCPE and have emailed Mojang regarding this issue, and I would advise anybody who is reading this to do the same.&lt;/p&gt;</comment>
                            <comment id="381987" author="james2kk" created="Mon, 8 May 2017 14:29:15 +0200"  >&lt;p&gt;Yes, 6 hours ago I am able to load the game. now it happened to me as well. stuck at loading screen.&lt;/p&gt;</comment>
                            <comment id="381982" author="jabber" created="Mon, 8 May 2017 14:03:46 +0200"  >&lt;p&gt;Same thing happens to me for Pocket Edition 1.0.8  Logged in and out, restarted device, and tried different account with no luck.&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10102">
                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="170351">MCPE-21852</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="170352">MCPE-21853</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
                <attachments>
                            <attachment id="139098" name="mcrealmsload.png" size="25538" author="dannydaman9" created="Mon, 8 May 2017 13:48:15 +0200"/>
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