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    <title>Mojang Studios Jira</title>
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<item>
            <title>[MCPE-21689] Plastic texture pack won&apos;t work. $4.49</title>
                <link>https://bugs.mojang.com/browse/MCPE-21689</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Hi. My son bought the plastic texture pack and he played it for 4 mins and then he had to leave the house. When he got home he got on Minecraft and the texture pack was gone. I checked the settings and it said he never bought it, but the money is gone from his account. I have to authorise any purchases he makes and so I know that the process was followed and he did make the purchase. How does this get rectified? I look forward to your response. Kind regards Justin&lt;/p&gt;</description>
            <key id="169779">MCPE-21689</key>
            <summary>Plastic texture pack won&apos;t work. $4.49</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="Jbw197213">Justin Warren</reporter>
                        <labels>
                    </labels>
                <created>Mon, 1 May 2017 01:06:41 +0200</created>
                <updated>Wed, 9 May 2018 10:23:18 +0200</updated>
                            <resolved>Wed, 9 May 2018 10:23:18 +0200</resolved>
                                    <version>1.0.7.0</version>
                                                                        <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="451099" author="mega_spud" created="Wed, 9 May 2018 10:23:18 +0200"  >&lt;p&gt;Cleaning up old tickets:  This ticket has not been updated recently (1 year+) so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="381084" author="mega_spud" created="Wed, 3 May 2017 08:22:22 +0200"  >&lt;p&gt;According to &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-19967?focusedCommentId=377358&amp;amp;page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-377358&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;this&lt;/a&gt; ticket, after making sure you are signed in with the correct account, Have you tried going to the store, scrolling down to the bottom &amp;amp; pressing the Restore Purchases button?&lt;/p&gt;</comment>
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