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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[MCPE-21236] Game crash on startup (Windows 10 Mobile)</title>
                <link>https://bugs.mojang.com/browse/MCPE-21236</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;When I launch MCPE on Microsoft Lumia 535 (Windows 10 Mobile) it shows the Mojang logo and crashes...&lt;/p&gt;</description>
            <key id="168243">MCPE-21236</key>
            <summary>Game crash on startup (Windows 10 Mobile)</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="1">Fixed</resolution>
                                            <reporter username="PatTV_GR">Qufy</reporter>
                        <labels>
                    </labels>
                <created>Fri, 14 Apr 2017 15:45:38 +0200</created>
                <updated>Sun, 25 Oct 2020 09:18:18 +0100</updated>
                            <resolved>Mon, 25 Sep 2017 11:49:17 +0200</resolved>
                                    <version>1.0.6.52</version>
                    <version>1.1.5.0</version>
                                    <fixVersion>1.2.0.81</fixVersion>
                                                        <votes>8</votes>
                                    <watches>9</watches>
                                                                            <comments>
                            <comment id="829509" author="JIRAUSER556965" created="Sun, 25 Oct 2020 09:18:18 +0100"  >&lt;p&gt;I have the same problem when I turn on Minecraft the Mojang logo shows up and the game freezes &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="750906" author="JIRAUSER517768" created="Tue, 30 Jun 2020 18:40:04 +0200"  >&lt;p&gt;Hello, my lumia 550 (windows 10) crashing on the game, Minecraft windows 10 mobile edition, and microsoft studios not giving me an answer&lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;Can someone check this problem or say it to mojang, i dont want to delete the game because its not worth it&lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;PLs answer fast to find this problem, and for many tousand other lumia 550 users.&lt;/p&gt;</comment>
                            <comment id="439563" author="kubac2000" created="Tue, 6 Mar 2018 01:23:11 +0100"  >&lt;p&gt;I&apos;ve just got a Lumia 640 XL LTE and this game doesn&apos;t work in 1.2.10 update. Please look into it. You&apos;ve fixed the game for Lumia 535 but now my phone was stolen and I&apos;m using this current one.&lt;/p&gt;

&lt;p&gt;Shame really. You should contact Microsoft for the solution since they own this IP and WM10, and it&apos;s mind blowing to see that the game doesn&apos;t run on their own platform... geez... I&apos;m so fed up with this. &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="424280" author="little 3vil" created="Fri, 22 Dec 2017 16:19:06 +0100"  >&lt;p&gt;Still crash on Mojang screen on v1.2.8 on Lumia 920 1Gb WP10&lt;/p&gt;</comment>
                            <comment id="407701" author="cubeos" created="Thu, 21 Sep 2017 18:35:39 +0200"  >&lt;p&gt;1.2 loads on my Lumia 650. Looks like it&apos;s fixed!&lt;/p&gt;</comment>
                            <comment id="407629" author="juliankay" created="Thu, 21 Sep 2017 12:47:48 +0200"  >&lt;p&gt;1.2 loads on my Lumia 950 XL with WiFi enabled, shame it took so long but it was worth the wait. &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="404994" author="juliankay" created="Thu, 31 Aug 2017 19:28:55 +0200"  >&lt;p&gt;Thanks for letting us know! I guess we&apos;ll have to wait until it is. Thanks &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="404992" author="bemoty" created="Thu, 31 Aug 2017 19:20:35 +0200"  >&lt;p&gt;&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=juliankay&quot; class=&quot;user-hover&quot; rel=&quot;juliankay&quot;&gt;juliankay&lt;/a&gt; It is currently not possible to try the MCPE beta on Windows 10 Mobile/Windows Phone, sorry.&lt;/p&gt;</comment>
                            <comment id="404988" author="juliankay" created="Thu, 31 Aug 2017 19:16:26 +0200"  >&lt;p&gt;This link doesn&apos;t provide any information about getting the beta on Windows 10 Mobile... can you confirm that it is possible to try the beta on Windows 10 Mobile?&lt;/p&gt;</comment>
                            <comment id="404978" author="mega_spud" created="Thu, 31 Aug 2017 18:37:49 +0200"  >&lt;p&gt;1.2 is still in beta testing, and we do not have a release date yet.&lt;/p&gt;

&lt;p&gt;If you want to find out more about the beta, please visit &lt;a href=&quot;https://feedback.minecraft.net/knowledgebase/articles/1195198-better-together-1-2-faq&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;the beta faq site&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;(Although not currently available for Windows mobile)&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Let Us Know How We&amp;#39;re Doing &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="404977" author="aqua01" created="Thu, 31 Aug 2017 18:33:42 +0200"  >&lt;p&gt;Ok, fair enough, when can we expect 1.2 approx.&lt;/p&gt;</comment>
                            <comment id="404951" author="mega_spud" created="Thu, 31 Aug 2017 16:01:17 +0200"  >&lt;p&gt;Our helper simply directed you to this ticket, as this is the parent ticket for this particular issue.&lt;/p&gt;</comment>
                            <comment id="404939" author="aldin" created="Thu, 31 Aug 2017 14:53:32 +0200"  >&lt;p&gt;I&apos;ve opened another JIRA about this problem (MCPE 2468) and received a ridiculous answer inducing that the problem was solved here. Here is a copy of my comment there: &quot;It happens that &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-21236&quot; title=&quot;Game crash on startup (Windows 10 Mobile)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-21236&quot;&gt;&lt;del&gt;MCPE-21236&lt;/del&gt;&lt;/a&gt; indicated above is unsolved. So, this problem is unsolved too, duplicated or not. In fact originally &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-21236&quot; title=&quot;Game crash on startup (Windows 10 Mobile)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-21236&quot;&gt;&lt;del&gt;MCPE-21236&lt;/del&gt;&lt;/a&gt; refers to another model of Microsoft cell phone. The problem is in fact with windowsphone and Microsoft more than with Mojang that isnt already answering and specially solving our compliant. And by judge your answer Bemoty, MS dont want to accept the problem anymore.&quot;&lt;/p&gt;</comment>
                            <comment id="404730" author="troyx" created="Tue, 29 Aug 2017 23:35:34 +0200"  >&lt;p&gt;&lt;b&gt;@Mega_Spud&lt;/b&gt;, as noted above, turning off Wi-Fi does not make any difference. Are you sure you have identified correct bug? And if so, when could we expect 1.2 release?&lt;/p&gt;</comment>
                            <comment id="404690" author="mega_spud" created="Tue, 29 Aug 2017 18:49:16 +0200"  >&lt;p&gt;This issue is due to be fixed in time for the 1.2 release.&lt;/p&gt;

&lt;p&gt;As a workaround in the meantime, you can try turning off Wi-Fi and launching the game. That usually allows the game to launch without issue.&lt;/p&gt;</comment>
                            <comment id="404641" author="cubeos" created="Tue, 29 Aug 2017 16:34:50 +0200"  >&lt;p&gt;(copy of my comments from &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-24678&quot; title=&quot;Crash on startup (Windows 10 Mobile, Lumia 650)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-24678&quot;&gt;&lt;del&gt;MCPE-24678&lt;/del&gt;&lt;/a&gt;)&lt;br/&gt;
Fresh install on Lumia 650, most recent OS version 1703. (Build 10.0.15063.540)&lt;br/&gt;
MSA/Xbox account under family safety&lt;br/&gt;
(same account plays windows 10 edition without problems) &lt;br/&gt;
Language German, Region Germany&lt;br/&gt;
Game installed on on-board flash&lt;br/&gt;
Game shows white Mojang splash screen for about 21 seconds, then exits, no error message. &lt;br/&gt;
Phone rebooted, no change&lt;br/&gt;
wifi on/off, no change&lt;br/&gt;
flight mode, no change&lt;br/&gt;
deleted game, reinstalled, no change&lt;br/&gt;
changed family safety setting to adult, no change.&lt;/p&gt;
</comment>
                            <comment id="404632" author="troyx" created="Tue, 29 Aug 2017 15:46:36 +0200"  >&lt;p&gt;This issue was opened 5 months &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/warning.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; ago and has zero &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/warning.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; response from Mojang (well until few hours ago).&lt;/p&gt;

&lt;p&gt;This might be a recurrent bug or something but the thing is - this is happening NOW - you can view the feedback on Store and see! ALL latest reviews are one-star, stating same issue: app just won&apos;t load on clean install.&lt;/p&gt;

&lt;p&gt;I don&apos;t think that you understand the gravity of the situation here. People are ditching Microsoft devices and bashing Microsoft for the SCAM that lasts already several weeks. Yes this game in Windows Store is a SCAM because it charges you money and is *guaranteed * to not work.&lt;/p&gt;

&lt;p&gt;I bothered registering on Jira, also talking with MS customer service, but most people don&apos;t bother. They just get fed up with platform (Windows 10 Mobile) and move along to the alternative, never looking back again. I know at least two other people (from my surrounding) ditching Windows phone just for this particular reason that Minecraft just plainly does not work!&lt;/p&gt;</comment>
                            <comment id="404613" author="aqua01" created="Tue, 29 Aug 2017 14:40:38 +0200"  >&lt;p&gt;Same problem, this bug is massive, it should have a TOP PRIORITY rank. It&apos;s not just the cost of the game, it&apos;s the time people have spent on it.&lt;/p&gt;</comment>
                    </comments>
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                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="152280">MCPE-17551</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="158200">MCPE-19330</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="168993">MCPE-21431</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="172179">MCPE-22223</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="172506">MCPE-22380</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="173290">MCPE-22580</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="175443">MCPE-23322</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="175792">MCPE-23443</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="176286">MCPE-23600</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="177692">MCPE-24371</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="177926">MCPE-24509</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="178105">MCPE-24616</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="178213">MCPE-24678</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="179768">MCPE-25583</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="180730">MCPE-26045</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="180788">MCPE-26066</issuekey>
        </issuelink>
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