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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-20563] Realm fails to renew but still charged for renewal</title>
                <link>https://bugs.mojang.com/browse/MCPE-20563</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;30 day 2 player Realm was initially created under windows 10 edition.&lt;/p&gt;

&lt;p&gt;After the realm had expired, attempted to renew the realm using PE edition on Windows Phone running on a Microsoft Lumia 950XL running OS version 10.0.14393.953&lt;/p&gt;

&lt;p&gt;The transaction for renewal completed successfully (confirmed with Microsoft) but an error came up saying there was a problem creating the realm and to check again later.&lt;/p&gt;

&lt;p&gt;Realm continues to show that it is expired across multiple devices for all users of the realm.&lt;/p&gt;

&lt;p&gt;All devices are running the same version of Minecraft and all users are using Xbox live accounts.  No other issues have occurred with the realm previously.&lt;/p&gt;</description>
            <key id="165925">MCPE-20563</key>
            <summary>Realm fails to renew but still charged for renewal</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="adapio01">Adam Piotrowski</reporter>
                        <labels>
                            <label>Lumia950XL</label>
                            <label>Realms</label>
                            <label>Windows10</label>
                            <label>WindowsPhone</label>
                    </labels>
                <created>Fri, 24 Mar 2017 21:11:34 +0100</created>
                <updated>Mon, 26 Jul 2021 01:32:02 +0200</updated>
                            <resolved>Tue, 27 Mar 2018 16:43:09 +0200</resolved>
                                    <version>1.0.4.11</version>
                                                                        <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="1045479" author="JIRAUSER670952" created="Mon, 26 Jul 2021 01:32:02 +0200"  >&lt;p&gt;I couldn&apos;t remember my old log in details so had to make a new account.&lt;/p&gt;

&lt;p&gt;@anamri I don&apos;t think your issue is the one that I raised 3 years ago.&#160; From what I could see mine was specific to renewing the realm on the old Windows Phone platform which was already announced as being discontinued.&#160; As this platform is now dead this issue shouldn&apos;t occur.&lt;/p&gt;

&lt;p&gt;I ended up getting the renewal reversed and getting a refund as this was the only possible solution at the time.&lt;/p&gt;

&lt;p&gt;Hope this helps.&lt;/p&gt;</comment>
                            <comment id="1045016" author="JIRAUSER532732" created="Sat, 24 Jul 2021 22:01:04 +0200"  >&lt;p&gt;I am having this problem as well.&#160; I was charged four days ago, but today it says that I need to renew.&#160; I did put in a support ticket (2666533), but saw this issue when Googling the problem.&lt;/p&gt;</comment>
                            <comment id="443201" author="mega_spud" created="Tue, 27 Mar 2018 16:43:09 +0200"  >&lt;p&gt;Cleaning up old tickets:  This ticket has not been updated recently (1 year+) so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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