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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
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    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-19967] My Texture pack has disappeared and the game claims i never purchased it. </title>
                <link>https://bugs.mojang.com/browse/MCPE-19967</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;i purchased the new candy texture pack and after using it for about 5 hours it was removed from my game and the game reverted to the default texture pack i tried to reactivate it but it claimed i had never purchased it and asked me to pay for it. This is seriously annoying and my money has been unfairly taken from me any help would be nice &lt;/p&gt;</description>
            <key id="162818">MCPE-19967</key>
            <summary>My Texture pack has disappeared and the game claims i never purchased it. </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="Smeef101">John McEdge</reporter>
                        <labels>
                    </labels>
                <created>Fri, 10 Feb 2017 22:08:42 +0100</created>
                <updated>Mon, 11 May 2020 14:38:43 +0200</updated>
                            <resolved>Wed, 11 Apr 2018 20:26:46 +0200</resolved>
                                    <version>1.0.3</version>
                                                                        <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="694698" author="JIRAUSER484186" created="Mon, 11 May 2020 14:38:43 +0200"  >&lt;p&gt;I have the samw problem and i had bought 2 texture packs and 2 clothes with f 12&#8364; i wonna shot everyone in mojang support for not answering&#160;&lt;/p&gt;</comment>
                            <comment id="582489" author="alchemystique" created="Wed, 11 Sep 2019 06:56:04 +0200"  >&lt;p&gt;Same issue on my nintendo switch with many paid for mashup packs, skins, &amp;amp; textures&lt;/p&gt;</comment>
                            <comment id="446259" author="mega_spud" created="Wed, 11 Apr 2018 20:26:46 +0200"  >&lt;p&gt;Cleaning up old tickets:  This ticket has not been updated recently (1 year+) so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="377358" author="helenangel" created="Wed, 12 Apr 2017 00:59:09 +0200"  >&lt;p&gt;Hi! Have you tried going to the store, scrolling down to the bottom &amp;amp; pressing the Restore Purchases button?&lt;/p&gt;</comment>
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