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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-19578] Crashes on Splash Screen</title>
                <link>https://bugs.mojang.com/browse/MCPE-19578</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Just purchased this through the Windows APP store and had trouble downloading it initially (wouldn&apos;t download after purchase). I restarted the computer and app downloaded and installed. When opening the app, the Mojang splash screen appears and then immediately crashes. I&apos;ve tried restarting the computer multiple times, but nothing works. There are no mods either. &lt;/p&gt;

&lt;p&gt;Here is my current system setup:&lt;/p&gt;

&lt;p&gt;Processor: Intel Core i5-2540M CPU @ 2.6GHz&lt;br/&gt;
RAM: 8GB&lt;br/&gt;
System Type: 64-bit, x64 based processor&lt;/p&gt;

&lt;p&gt;Not sure if this helps at all, but I have another and a much newer laptop running Windows 10 (Home edition) - it runs much incredibly slower than my computer - but runs Minecraft just fine. It&apos;s system has the following:&lt;/p&gt;

&lt;p&gt;Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics&lt;br/&gt;
RAM: 4GB&lt;br/&gt;
System Type: 64 bit, x64 based processor&lt;/p&gt;</description>
            <key id="159442">MCPE-19578</key>
            <summary>Crashes on Splash Screen</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="jdstone">Joe Stone</reporter>
                        <labels>
                    </labels>
                <created>Sun, 1 Jan 2017 21:12:53 +0100</created>
                <updated>Wed, 7 Feb 2018 10:49:26 +0100</updated>
                            <resolved>Wed, 7 Feb 2018 10:49:26 +0100</resolved>
                                    <version>1.0.0</version>
                                                                        <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="433521" author="mega_spud" created="Wed, 7 Feb 2018 10:49:26 +0100"  >&lt;p&gt;Cleaning up old tickets:  This ticket has not been updated recently (1 year+) so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue, then please comment below and update the ticket description following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://www.reddit.com/r/MCPE/&quot; title=&quot;Help From the Minecraft Community &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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