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<channel>
    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
    </build-info>


<item>
            <title>[MCPE-16652] Cannot Choose Custom Skin, or change between Steve and Alex</title>
                <link>https://bugs.mojang.com/browse/MCPE-16652</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;&lt;b&gt;Update for 0.16.0&lt;/b&gt;&lt;br/&gt;
Using the &apos;Hanger&apos; button to change skins causes some devices to crash.
&lt;br class=&quot;atl-forced-newline&quot; /&gt;
&lt;br class=&quot;atl-forced-newline&quot; /&gt;&lt;/p&gt;


&lt;p&gt;&lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=rplatham&quot; class=&quot;user-hover&quot; rel=&quot;rplatham&quot;&gt;rplatham&lt;/a&gt; Updated after half fix in 0.15.90.7:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;To see the &quot;Choose New Skin&quot; button to select a custom skin, the player must first tap on the grey space to the right of the Alex and Steve models.  On some devices, that space shows a solid grey model (making this step more obvious) &lt;a href=&quot;https://bugs.mojang.com/secure/attachment/124357/Screenshot_20160916-141748.png&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;like this&lt;/a&gt;.  But on some devices, that model does not appear, &lt;a href=&quot;https://bugs.mojang.com/secure/attachment/124356/Screenshot_20160916-091451.png&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;like this&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;I expected&lt;/b&gt; that the blank grey model would always appear or the &quot;Choose New Skin&quot; would always appear.&lt;/p&gt;

&lt;p&gt;&lt;em&gt;Original description&lt;/em&gt;&lt;/p&gt;

&lt;p&gt;Effects Samsung Galaxy Tab A (SM-T350) &amp;amp; Samsung Galaxy Tab 4 (SM-T230NU) &lt;/p&gt;

&lt;p&gt;Steve and Alex skins are invisible and you cannot Choose a custom skin&lt;/p&gt;</description>
            <key id="148552">MCPE-16652</key>
            <summary>Cannot Choose Custom Skin, or change between Steve and Alex</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="1">Fixed</resolution>
                                            <reporter username="DerpChris">Christopher Clements</reporter>
                        <labels>
                            <label>GUI</label>
                            <label>crash</label>
                            <label>menu</label>
                            <label>skin</label>
                    </labels>
                <created>Mon, 29 Aug 2016 21:23:07 +0200</created>
                <updated>Thu, 27 Jul 2017 03:50:35 +0200</updated>
                            <resolved>Fri, 24 Feb 2017 22:41:11 +0100</resolved>
                                    <version>0.15.90.0</version>
                    <version>0.15.90.1</version>
                    <version>0.15.90.2</version>
                    <version>0.15.90.7</version>
                    <version>0.16.0</version>
                    <version>0.16.1</version>
                    <version>0.16.2</version>
                                    <fixVersion>0.15.90.7</fixVersion>
                    <fixVersion>1.0.3</fixVersion>
                                                        <votes>16</votes>
                                    <watches>26</watches>
                                                                            <comments>
                            <comment id="395797" author="zebulanstanphill@gmail.com" created="Thu, 27 Jul 2017 03:50:35 +0200"  >&lt;p&gt;&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=MewTwoPlays&quot; class=&quot;user-hover&quot; rel=&quot;MewTwoPlays&quot;&gt;MewTwoPlays&lt;/a&gt;, try updating to 1.1.4 and see if that fixes your problem.&lt;/p&gt;</comment>
                            <comment id="395792" author="mewtwoplays" created="Thu, 27 Jul 2017 02:58:33 +0200"  >&lt;p&gt;I have a bug where &lt;br/&gt;
1. I can&apos;t change my name&lt;br/&gt;
2. The game crashes whenever I try to use a custom skin&lt;br/&gt;
The version I&apos;m using OR on is 1.1.2 on Kindle Fire. Please, does anyone know how to fix this? I&apos;ve tried deleting Minecraft, deleting apps and photos, even deleting the skin finder app! I don&apos;t know what the problem is!&lt;/p&gt;</comment>
                            <comment id="374536" author="zebulanstanphill@gmail.com" created="Wed, 29 Mar 2017 23:23:06 +0200"  >&lt;p&gt;&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=KawaiiKitty1170&quot; class=&quot;user-hover&quot; rel=&quot;KawaiiKitty1170&quot;&gt;KawaiiKitty1170&lt;/a&gt; Could you provide a screenshot? This may be a new, unrelated bug.&lt;/p&gt;</comment>
                            <comment id="374396" author="kawaiikitty1170" created="Tue, 28 Mar 2017 20:26:24 +0200"  >&lt;p&gt;When I updated to 1.0.5 the bug appears to have came back. I can not chose a custom skin, but I can change from Steve to Alex.. :/&lt;/p&gt;</comment>
                            <comment id="372045" author="elainedel" created="Wed, 15 Mar 2017 07:13:23 +0100"  >&lt;p&gt;It appears to be fixed in 1.0.5.3. I can choose and use custom skins again after updating to 1.0.5.3, gallery option pops up after clicking the choose new skin option like normal again.&lt;/p&gt;</comment>
                            <comment id="371866" author="zebulanstanphill@gmail.com" created="Mon, 13 Mar 2017 22:20:15 +0100"  >&lt;p&gt;&lt;a href=&quot;https://bugs.mojang.com/secure/ViewProfile.jspa?name=Elainedel&quot; class=&quot;user-hover&quot; rel=&quot;Elainedel&quot;&gt;Elainedel&lt;/a&gt;, that sounds like a brand new, separate bug to me, unrelated to this issue. I&apos;d suggest reporting this problem in a new ticket, unless someone else has already done so.&lt;/p&gt;</comment>
                            <comment id="371740" author="elainedel" created="Mon, 13 Mar 2017 04:37:53 +0100"  >&lt;p&gt;I can&apos;t change to a custom skin anymore since updating to beta 1.0.5. When I try to click &quot;choose new skin&quot;, nothing happens (gallery menu doesn&apos;t show up). In the previous version 1.0.4 I was still able to change skins. (Device: Samsung Galaxy Tab 3V aka SM T116 NU, with Android 4.4.4 Kitkat)&lt;/p&gt;</comment>
                            <comment id="369468" author="jonathan5733" created="Sat, 25 Feb 2017 01:13:25 +0100"  >&lt;p&gt;This was fixed in 1.0.2, ever since that update, there haven&apos;t been any issues with changing skins&lt;/p&gt;</comment>
                            <comment id="369450" author="zebulanstanphill@gmail.com" created="Fri, 24 Feb 2017 22:41:11 +0100"  >&lt;p&gt;Since I&apos;ve been unable to reproduce this bug, and heard of no reports of any of the various issues relating to changing your skin, I think it is safe to say that this bug is gone. Resolving as fixed! &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/biggrin.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="348781" author="mega_spud" created="Fri, 16 Dec 2016 09:10:52 +0100"  >&lt;p&gt;Does this issue still affect the latest version (1.0.0.7)?  Please reply if it does.&lt;/p&gt;</comment>
                            <comment id="347661" author="mikez281969" created="Wed, 7 Dec 2016 04:36:20 +0100"  >&lt;p&gt;Felix michael andersmith, have you been backing your phone up?&lt;/p&gt;</comment>
                            <comment id="347494" author="widowcry666" created="Tue, 6 Dec 2016 00:49:31 +0100"  >&lt;p&gt;10 minutes before my issue...i would never crash at all...i go to change my skin and then the game crashes...and I cant change my skin now...&lt;/p&gt;</comment>
                            <comment id="346844" author="bartend" created="Fri, 2 Dec 2016 02:10:09 +0100"  >&lt;p&gt;I had an HTC 8 with this problem. Clicking on the hanger icon on the home screen to change my skin caused MCPE to crash. While following the suggestion from @sehyum-kim I noticed that the existing custom.png was 0 bytes. Perhaps this is the real problem? Following the instructions did allow me to customize my skin.&lt;/p&gt;</comment>
                            <comment id="346574" author="mathshyun" created="Wed, 30 Nov 2016 00:01:30 +0100"  >&lt;p&gt;There is another way to change skin&lt;br/&gt;
but it works on Android only&lt;br/&gt;
(i don&apos;t know if this works on iOS)&lt;br/&gt;
1. using app - that manage files - go to the games/com.mojang/minecraftpe&lt;br/&gt;
2. open &quot;option.txt&quot;&lt;br/&gt;
3. change &quot;game_skintypefull : Standard_Steve(or Alex)&quot; on line 10 to &quot;Standard_Custom&quot;&lt;br/&gt;
4. and close that text file, go to the minecraftpe folder, put your skin file here and rename it to &quot;custom.png&quot;&lt;br/&gt;
5. now play minecraft!&lt;/p&gt;</comment>
                            <comment id="346482" author="mikez281969" created="Tue, 29 Nov 2016 04:42:28 +0100"  >&lt;p&gt;I HAVE FOUND A WAY TO FIX THIS BUG, AND IT LEAVES ALL OF YOUR SETTINGS AND WORLDS UNTOUCHED! However you need to have been backing-up... Sorry... Find one that has one with an older version of Minecraft on it. BUT FIRST, BEFORE ANYTHING ELSE, BACK UP YOUR PHONE!!!!! When that&apos;s done, restore the backup with an older version of the game and open Minecraft. Tap the skin button and select custom skin, choose whatever skin you want that is in your gallery. Close Minecraft, restore the most recent backup (the one you saved prior to this) and reopen Minecraft, this should fix it. If it doesn&apos;t or if you don&apos;t have a backup with an older version of Minecraft, try the way that the Mod Mega_Spud suggested.&lt;/p&gt;</comment>
                            <comment id="342198" author="blewis14" created="Sun, 13 Nov 2016 15:17:13 +0100"  >&lt;p&gt;My Kindle Fire 7 HD crashes too.&lt;br/&gt;
Please fix this devs!&lt;/p&gt;</comment>
                            <comment id="341077" author="endex98" created="Sun, 6 Nov 2016 14:27:47 +0100"  >&lt;p&gt;Andrew me too&lt;/p&gt;</comment>
                            <comment id="341073" author="andrewgledhill" created="Sun, 6 Nov 2016 14:21:55 +0100"  >&lt;p&gt;Tapping the hanger button to change skin crashes Minecraft. I have a Samsung Galaxy Tab 3 (SM-T550) and I am stuck as Steve since the 0.16 update. The 0.16.1 update didn&apos;t fix the issue. Will a future update automatically fix this?&lt;/p&gt;</comment>
                            <comment id="340552" author="mrs-turambar" created="Sat, 5 Nov 2016 19:07:54 +0100"  >&lt;p&gt;This only happens on our fire tablet. It seems to have been fixed a few times and then it breaks again. It is currently broken. Clicking the coat hanger now causes the game to crash completely. New skins can be selected if you choose a mojang skin via the shop. Player name cannot be changed from Alex. A recent update, just installed, has not resolved the issue. Thank you.&lt;/p&gt;</comment>
                            <comment id="337742" author="mega_spud" created="Tue, 25 Oct 2016 19:21:49 +0200"  >&lt;p&gt;I managed to fix the &apos;Hanger&apos; crash by uninstalling and then deleting all of the com.mojang files before reinstalling.  &lt;b&gt;If you do this be sure to back up your worlds &lt;em&gt;first&lt;/em&gt;, and reinstall them afterwards.&lt;/b&gt;&lt;/p&gt;</comment>
                            <comment id="337708" author="zebulanstanphill@gmail.com" created="Tue, 25 Oct 2016 18:06:59 +0200"  >&lt;p&gt;Clicking the hanger button crashes my Samsung Galaxy S4.&lt;/p&gt;</comment>
                            <comment id="337690" author="akitty00105" created="Tue, 25 Oct 2016 17:14:47 +0200"  >&lt;p&gt;I have the same problem. I have a Samsung Galaxy Tab 3 (SM-T310) and I am stuck as Alex since the 0.16 update. It just crashes when I push the hanger button.&lt;/p&gt;</comment>
                            <comment id="336696" author="mega_spud" created="Sat, 22 Oct 2016 12:18:10 +0200"  >&lt;p&gt;On both of my Samsung Galaxy Tab a6 Tablets (SM-T280), tapping the hanger button to change skins causes the game to crash / force close, meaning that you are unable to change from the default Steve skin.&lt;/p&gt;</comment>
                            <comment id="331353" author="mazmankarate@gmail.com" created="Wed, 28 Sep 2016 05:04:40 +0200"  >&lt;p&gt;I cannot duplicate this on my device. Might be how the program files were arranged and may be either misplaced or outdated. I&apos;ll test this and get back to this as soon as possible. My device: Samsung Galaxy Tab 4 10.1&lt;/p&gt;</comment>
                            <comment id="329895" author="rplatham" created="Fri, 16 Sep 2016 15:20:13 +0200"  >&lt;p&gt;This issue still occurs for some users, including myself.&lt;/p&gt;

&lt;p&gt;Tested on mcpe 0.15.90.7 on Samsung Galaxy S6 (SM-G920W8), Android 6.0.1.&lt;/p&gt;

&lt;p&gt;I tried changing the GUI size to all different settings, but the custom skin button just won&apos;t appear.  Tapping where it should be (or up higher in case it was just up off the screen) did not do anything.&lt;/p&gt;</comment>
                            <comment id="329862" author="minecraftmonkey" created="Fri, 16 Sep 2016 11:10:52 +0200"  >&lt;p&gt;Fixed in 0.15.90.7 (0.16.0 beta build 4)&lt;/p&gt;</comment>
                            <comment id="329320" author="marioipod 13" created="Mon, 12 Sep 2016 03:02:03 +0200"  >&lt;p&gt;Same thing happens to me. Thank you for reporting this.&lt;/p&gt;</comment>
                            <comment id="329317" author="rcrick4@gmail.com" created="Mon, 12 Sep 2016 02:39:36 +0200"  >&lt;p&gt;Confirmed on Amazon Kindle Fire HD 6, Fire OS 5.1.2. Can&apos;t choose a custom skin&lt;/p&gt;</comment>
                            <comment id="328773" author="sualbuque@gmail.com" created="Tue, 6 Sep 2016 15:47:11 +0200"  >&lt;p&gt;Me too! My device is Moto G2 Android 6.0. I cant change skin and chat is very slow.&lt;/p&gt;</comment>
                            <comment id="328769" author="darkpower202" created="Tue, 6 Sep 2016 13:45:19 +0200"  >&lt;p&gt;This happened to me too. My device is Xiaomi Redmi 1S.&lt;/p&gt;</comment>
                            <comment id="328406" author="phunni" created="Sat, 3 Sep 2016 17:57:02 +0200"  >&lt;p&gt;Confirmed on LG G3 on Android 6&lt;/p&gt;</comment>
                            <comment id="328390" author="elainedel" created="Sat, 3 Sep 2016 16:25:59 +0200"  >&lt;p&gt;Happens to me too (Samsung SM T116NU also known as Samsung galaxy Tab 3V, with Android Kitkat 4.4.4)&lt;/p&gt;</comment>
                            <comment id="328384" author="zebulanstanphill@gmail.com" created="Sat, 3 Sep 2016 16:03:09 +0200"  >&lt;p&gt;Not occurring in 0.15.90.2 on Acer B1-750. (Intel HD Graphics for BayTrail, Android 4.4.4.) However, this Reddit post seems to confirm that other people are experiencing this bug as well:&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://redd.it/50t0in&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://redd.it/50t0in&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="327975" author="minecraftmonkey" created="Thu, 1 Sep 2016 13:59:12 +0200"  >&lt;p&gt;Cause it is not fixed&lt;/p&gt;</comment>
                            <comment id="327841" author="bestcraft0" created="Wed, 31 Aug 2016 18:52:57 +0200"  >&lt;p&gt;Why is this reopened&lt;/p&gt;</comment>
                            <comment id="327484" author="fayer3" created="Tue, 30 Aug 2016 11:12:54 +0200"  >&lt;p&gt;For me Steve and Alex are just blank and not selectable.&lt;/p&gt;</comment>
                            <comment id="327468" author="mathshyun" created="Tue, 30 Aug 2016 08:56:24 +0200"  >&lt;p&gt;me too&lt;/p&gt;</comment>
                            <comment id="327325" author="minecraftmonkey" created="Mon, 29 Aug 2016 21:42:22 +0200"  >&lt;p&gt;When you open the minecraft skins screen it says choose skin but if you click anywhere like on a different skin you can choose it but if it is Steve or when you open the skins screen and click costome before you tap any skin cause if you do you can&apos;t click the button unless so u exit the menu and go back in it then you pick your skin and then it all ways only says chose model for Alex not the skin you picked&lt;/p&gt;</comment>
                            <comment id="327317" author="derpchris" created="Mon, 29 Aug 2016 21:28:37 +0200"  >&lt;p&gt;I cannot select any option to choose a Custom skin&lt;/p&gt;</comment>
                            <comment id="327316" author="rplatham" created="Mon, 29 Aug 2016 21:27:34 +0200"  >&lt;p&gt;Please provide more details.  For example, I think you mean that clicking Choose New Skin allows you to select a skin, but you always get an error message stating &quot;That&apos;s not a minecraft skin, silly.&quot;&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10102">
                    <name>Duplicate</name>
                                                                <inwardlinks description="is duplicated by">
                                        <issuelink>
            <issuekey id="146887">MCPE-16325</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148580">MCPE-16673</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148598">MCPE-16683</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148626">MCPE-16706</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148629">MCPE-16709</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148662">MCPE-16734</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148689">MCPE-16754</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148716">MCPE-16773</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148779">MCPE-16808</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="148850">MCPE-16844</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="149032">MCPE-16912</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="149299">MCPE-16981</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="149504">MCPE-17027</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="151567">MCPE-17423</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="152310">MCPE-17568</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="152380">MCPE-17609</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="152876">MCPE-17736</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153068">MCPE-17802</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153079">MCPE-17805</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153417">MCPE-17925</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153494">MCPE-17937</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153608">MCPE-17972</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153662">MCPE-17989</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="153709">MCPE-18007</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="154000">MCPE-18106</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="154318">MCPE-18278</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="154709">MCPE-18442</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="154901">MCPE-18448</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156402">MCPE-18710</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156552">MCPE-18743</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156570">MCPE-18747</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156571">MCPE-18748</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156633">MCPE-18756</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156652">MCPE-18761</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156769">MCPE-18795</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="156866">MCPE-18834</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157129">MCPE-18952</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157171">MCPE-18965</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157172">MCPE-18966</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157239">MCPE-18992</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157242">MCPE-18993</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157517">MCPE-19108</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157554">MCPE-19120</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157666">MCPE-19177</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="157750">MCPE-19204</issuekey>
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                                        <issuelink>
            <issuekey id="149284">MCPE-16971</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
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