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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-16159] Restore Purchases does not restore previously purchased content (skins etc.)</title>
                <link>https://bugs.mojang.com/browse/MCPE-16159</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;Since the update to 0.15.2, I have lost all my previoysly purchased skin packs and texture packs. The Restore function in the Store does not restore anything even after showing the &quot;We&apos;re restoring your purchases!&quot; message.&lt;/p&gt;</description>
            <key id="146365">MCPE-16159</key>
            <summary>Restore Purchases does not restore previously purchased content (skins etc.)</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="5">Cannot Reproduce</resolution>
                                            <reporter username="hst4ng">Hoi</reporter>
                        <labels>
                    </labels>
                <created>Mon, 11 Jul 2016 12:31:20 +0200</created>
                <updated>Wed, 17 Jun 2020 22:44:41 +0200</updated>
                            <resolved>Wed, 2 Jan 2019 11:44:52 +0100</resolved>
                                    <version>0.15.2</version>
                                                                        <votes>0</votes>
                                    <watches>6</watches>
                                                                            <comments>
                            <comment id="733398" author="JIRAUSER484288" created="Wed, 17 Jun 2020 22:44:41 +0200"  >&lt;p&gt;I also have had this issue. I purchased several texture packs and skins. I was playing with them fine this morning (several hours). I logged out to feed my baby and when I logged back in, all my purchases were gone from my account... yes I tried looking in the Marketplace and they are removed from there too... Is there a fix for this? This is really getting me to where I dont want to play Minecraft anymore.&lt;/p&gt;</comment>
                            <comment id="639289" author="lieveke" created="Tue, 25 Feb 2020 13:39:23 +0100"  >&lt;p&gt;Same problem. Purchased Star Wars Classic skin pack on Dec. 23 &apos;19 through Apple App Store on my iTunes account.&lt;/p&gt;

&lt;p&gt;Microsoft account of children (Beau Brem) is linked with my husbands playstation account. This pack does not show up anywhere.&lt;/p&gt;

&lt;p&gt;Purchases of other child (Youp Brem), &#160;do appear in Beau Brem&apos;s account but Youp Brem cannot acces his own purchases: Festive Mash-up, Pirates of the Caribbean and Mashup Halloween. These were purchased trough playstation 4 account of my husband.&lt;/p&gt;

&lt;p&gt;Earlier purchase of Beau Brem: Dinosaurs are back alive, is visible and playable.&lt;/p&gt;

&lt;p&gt;It&apos;s so complex with all the accounts I can&apos;t get my head around it. To summarize:&lt;/p&gt;

&lt;p&gt;Beau Brem &amp;gt; MS Account linked with PS4 account of husband purchases made with my iTunes account&lt;/p&gt;

&lt;p&gt;Youp Brem &amp;gt; MS Account not linked with playstation account&lt;/p&gt;</comment>
                            <comment id="636517" author="glitchsans240" created="Wed, 19 Feb 2020 23:09:19 +0100"  >&lt;p&gt;And I have no restore purchases button.&lt;/p&gt;</comment>
                            <comment id="636516" author="glitchsans240" created="Wed, 19 Feb 2020 23:08:26 +0100"  >&lt;p&gt;Also, I&apos;m on switch bedrock edition, if that helps.&lt;/p&gt;</comment>
                            <comment id="636513" author="glitchsans240" created="Wed, 19 Feb 2020 23:06:35 +0100"  >&lt;p&gt;I&apos;m having the exact same issue as the person who posted this ticket. I purchased a lot of stuff from the Minecraft Marketplace, and it all disappeared with version 0.15.2. Please fix this issue, Mojang.&lt;/p&gt;</comment>
                            <comment id="509957" author="mega_spud" created="Wed, 2 Jan 2019 11:44:52 +0100"  >&lt;p&gt;This ticket has not received a response or been updated recently, so is being closed as &lt;em&gt;Cannot Reproduce&lt;/em&gt;.  If you feel this is still a valid issue then please comment, or create a new ticket following the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write helpful bug reports&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://help.mojang.com/&quot; title=&quot;Account Support &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="448809" author="jakob schou" created="Tue, 24 Apr 2018 18:32:52 +0200"  >&lt;p&gt;I have a similar issue. Bought some Minecoins on iOS. On next start of the app purchases and remaining coins are gone &lt;img class=&quot;emoticon&quot; src=&quot;https://bugs.mojang.com/images/icons/emoticons/sad.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                            <comment id="394538" author="913198995@qq.com" created="Tue, 18 Jul 2017 03:05:09 +0200"  >&lt;p&gt;Im having the same issue. I purchased plastic texture pack, but my android PE doesnt have it. Both Win 10 and iOS PE works fine. Please help.&lt;/p&gt;</comment>
                            <comment id="335947" author="nighter" created="Thu, 20 Oct 2016 10:52:31 +0200"  >&lt;p&gt;Please reply and update affected versions if you&apos;re still able to reproduce this issue. &lt;/p&gt;</comment>
                            <comment id="327434" author="minecraftmonkey" created="Tue, 30 Aug 2016 03:13:00 +0200"  >&lt;p&gt;I am having this issue I bought the city texture and villages skin packs and now there locked  &lt;/p&gt;</comment>
                            <comment id="320557" author="hst4ng@gmail.com" created="Tue, 12 Jul 2016 10:33:52 +0200"  >&lt;p&gt;As far as I can tell, we&apos;re not able to see purchased in-app content in the app store, however I have checked as per your suggestion, but there&apos;s nothing that could help with the issue. The point is that I have purchased and used the skins and textures, but since the update these skins and textures are locked for purchase. Nobody else experiencing this same issue but me?&lt;/p&gt;</comment>
                            <comment id="320452" author="luisrobles" created="Mon, 11 Jul 2016 15:50:17 +0200"  >&lt;p&gt;Have you looked in the app store, under Minecraft app, your purchased content?&lt;/p&gt;</comment>
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