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    <title>Mojang Studios Jira</title>
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        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MCPE-14227] cannot access my realm</title>
                <link>https://bugs.mojang.com/browse/MCPE-14227</link>
                <project id="10200" key="MCPE">Minecraft (Bedrock codebase)</project>
                    <description>&lt;p&gt;When I try to load my realm. It says it&apos;s building the world, then says done and freezes before it let&apos;s me into my realm. Then the app crashes. I have try to use a different device and it still didn&apos;t work. I have tryed to use a different account and it seems only my realm is affected that I know of. Please fix this so I can access my realm. &lt;/p&gt;</description>
            <key id="139782">MCPE-14227</key>
            <summary>cannot access my realm</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                            <reporter username="titanbuilder1">isaac</reporter>
                        <labels>
                    </labels>
                <created>Sun, 24 Apr 2016 07:50:45 +0200</created>
                <updated>Wed, 29 Jun 2016 18:26:44 +0200</updated>
                            <resolved>Sun, 15 May 2016 17:27:46 +0200</resolved>
                                    <version>0.15.0 Realms Alpha build 2</version>
                                                                        <votes>0</votes>
                                    <watches>3</watches>
                                                                            <comments>
                            <comment id="318318" author="evet117" created="Wed, 29 Jun 2016 18:26:44 +0200"  >&lt;p&gt;Im having the same issue&lt;/p&gt;</comment>
                            <comment id="304837" author="kaleb418" created="Sun, 15 May 2016 17:27:46 +0200"  >&lt;p&gt;This issue refers to &lt;b&gt;Realms Beta Testing&lt;/b&gt;, which has ended. Please comment below if this still affects 0.14.2.&lt;/p&gt;</comment>
                            <comment id="301837" author="missmarzenia" created="Wed, 27 Apr 2016 15:19:22 +0200"  >&lt;p&gt;So when you log in with another Xbox account the Realm works on this device but if you log in with your original account it doesn&apos;t?&lt;/p&gt;

&lt;p&gt;Since we are in Alpha tests for Realms at the moment, we do not offer support for individual Realms. If this issue would occur in a released version (not a alpha/beta test) you would contact support so we can look into your specific account. If you can log into another account Realm - it seems that the issue is related to an account - not service in general. &lt;/p&gt;

&lt;p&gt;I have reported this issue and we will test it, however this is very hard to reproduce if it is not device related. &lt;/p&gt;</comment>
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