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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[MC-7109] Verification eMail Never Arrives</title>
                <link>https://bugs.mojang.com/browse/MC-7109</link>
                <project id="10400" key="MC">Minecraft: Java Edition</project>
                    <description>&lt;p&gt;I have been trying to buy Minecraft for over a week. I go to minecraft.net, I select to buy. It indicates I should create an account. I did. Then, I select to buy, it says I need to verify my email per the email that was sent. It is never received. I have tried many times by asking it to resend. It does not got to my spam folder and the email address is correct.&lt;/p&gt;

&lt;p&gt;I have subsequently bought a code card from Walmart thinking this might help. But, apparently, I need to essentially go through the same process with the email verification to use the code card.&lt;/p&gt;

&lt;p&gt;I have tried to find an email address for support. None found.&lt;br/&gt;
I have tried to use the forum, same problem with email verification.&lt;br/&gt;
I have tried to find a phone number, none found.&lt;br/&gt;
I have tried appealing for help via your facebook page, and twitter.&lt;/p&gt;

&lt;p&gt;I know thousands of people are playing Minecraft and I must be doing something stupid. But, I can&apos;t figure it out.&lt;/p&gt;</description>
                <environment>Multiple. I have tried from 2 Macintosh&amp;#39;s and 2 Windows 8 machines. I have also used multiple browsers and multiple email clients.</environment>
        <key id="19887">MC-7109</key>
            <summary>Verification eMail Never Arrives</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="bobevans3">Bob Evans</reporter>
                        <labels>
                            <label>email</label>
                            <label>purchase</label>
                            <label>verification</label>
                    </labels>
                <created>Fri, 11 Jan 2013 18:34:10 +0100</created>
                <updated>Mon, 18 Jul 2022 15:01:42 +0200</updated>
                            <resolved>Fri, 11 Jan 2013 18:34:58 +0100</resolved>
                                    <version>Minecraft 1.4.7</version>
                                                                        <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="1183867" author="JIRAUSER728004" created="Mon, 18 Jul 2022 15:01:42 +0200"  >&lt;p&gt;&#160;i need the mojang account support email too, you can send me ?&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="681322" author="JIRAUSER473855" created="Sun, 26 Apr 2020 21:28:41 +0200"  >&lt;p&gt;its not showing in my inbox or spam folder&lt;/p&gt;</comment>
                            <comment id="35624" author="bobevans3" created="Fri, 11 Jan 2013 21:04:36 +0100"  >&lt;p&gt;I found the mojang account support email after more digging. Thanks.&lt;/p&gt;</comment>
                            <comment id="35579" author="bobevans3" created="Fri, 11 Jan 2013 19:21:29 +0100"  >&lt;p&gt;I can NOT find any support there for this. &lt;/p&gt;

&lt;p&gt;I have tried to find an email address for support. None found.&lt;br/&gt;
I have tried to use the forum, same problem with email verification.&lt;br/&gt;
I have tried to find a phone number, none found.&lt;br/&gt;
I have tried appealing for help via your facebook page, and twitter.&lt;/p&gt;

&lt;p&gt;At least you see that I am here. Can you not take 5 minutes have someone who can do something email me or give me an email to where I can tell someone that can do something that something needs to be done?&lt;/p&gt;

&lt;p&gt;This is incredible.&lt;/p&gt;</comment>
                            <comment id="35555" author="bljat" created="Fri, 11 Jan 2013 18:34:58 +0100"  >&lt;p&gt;This is a technical support issue; this site is for bug reports only. For technical support please use the &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/364794-where-can-i-find-more-help-and-technical-support-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support Center&lt;/a&gt;.&lt;/p&gt;</comment>
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                        <customfieldname>Confirmation Status</customfieldname>
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