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    <title>Mojang Studios Jira</title>
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    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-9794] Over 30$ worth of purchases gone</title>
                <link>https://bugs.mojang.com/browse/BDS-9794</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Saved purchases to Microsoft account and ALL of my purchases including the &quot;mine coins&quot; are gone. A multi &apos;billion&apos;? Million? Company can&apos;t even function well enough to keep simple things like this from happening? I need a proper and approved method of fixing this. Because I&apos;ve seen hundreds of people say they&apos;ve been led down a rabbit hole of &quot;ask Microsoft for help- ask mojang for help&quot; &quot;not our problem&quot; kind of useless attitude. If my purchases can&apos;t be refunded I&apos;d appreciate the game to be refunded which is sad because I do genuinely enjoy it but it&apos;s not worth losing money.&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="385615">BDS-9794</key>
            <summary>Over 30$ worth of purchases gone</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="littlepicasso19">Kolynn James</reporter>
                        <labels>
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                <created>Fri, 13 Nov 2020 01:30:02 +0100</created>
                <updated>Mon, 16 Nov 2020 02:50:42 +0100</updated>
                            <resolved>Mon, 16 Nov 2020 02:50:42 +0100</resolved>
                                    <version>1.16.40</version>
                                                            <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="841610" author="ionicecko" created="Mon, 16 Nov 2020 02:50:33 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;This is an account issue. As volunteers here on the bug tracker we do not have the tools to help you on this tracker. This tracker is only for bugs with the gameplay as we are not Mojang employees and have no access to your account.&lt;/p&gt;

&lt;p&gt;Please contact &lt;b&gt;&lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt;&lt;/b&gt; who should be able to assist with this issue.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
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