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    <title>Mojang Studios Jira</title>
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    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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            <title>[BDS-9559] Can&#8217;t login in new iPad - stuck showing old login email after setting up new ipad. Cannot change login email on minecraft build 4717539</title>
                <link>https://bugs.mojang.com/browse/BDS-9559</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Just setup a new iPad Pro and cannot change the default login in Minecraft. It&#8217;s stuck on the old login and doesn&#8217;t give me an option to try a different email. See attachments.&lt;/p&gt;

&lt;p&gt;Things I&#8217;ve tried:&lt;br/&gt;
1. Login into the xbox live account in safari and chrome&lt;/p&gt;

&lt;p&gt;2. Cleared login settings in profile section in minecraft&lt;/p&gt;

&lt;p&gt;3. Uninstall and install a few times&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;PLEASE HELP! &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;343804_thumb&quot; href=&quot;https://bugs.mojang.com/secure/attachment/343804/343804_D3A237BB-B0C0-4ECA-A5D2-EDF510071D21.jpeg&quot; title=&quot;D3A237BB-B0C0-4ECA-A5D2-EDF510071D21.jpeg&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;343804&quot; file-preview-title=&quot;D3A237BB-B0C0-4ECA-A5D2-EDF510071D21.jpeg&quot;&gt;&lt;img src=&quot;https://bugs.mojang.com/secure/thumbnail/343804/_thumb_343804.png&quot; style=&quot;border: 0px solid black&quot; role=&quot;presentation&quot;/&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="380660">BDS-9559</key>
            <summary>Can&#8217;t login in new iPad - stuck showing old login email after setting up new ipad. Cannot change login email on minecraft build 4717539</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="Mochidogg">Billy Chow</reporter>
                        <labels>
                    </labels>
                <created>Mon, 26 Oct 2020 07:37:02 +0100</created>
                <updated>Sun, 1 Nov 2020 07:26:14 +0100</updated>
                            <resolved>Sun, 1 Nov 2020 07:26:14 +0100</resolved>
                                    <version>1.16.40</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="832835" author="ionicecko" created="Sun, 1 Nov 2020 07:26:07 +0100"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;This is an account issue. We do not have the tools to help you on this tracker.&lt;/p&gt;

&lt;p&gt;Because the issue appears to be caused by a change in your security details that is pending you may have better luck speaking to Microsoft (or Xbox) support. Alternatively if they are unable, &lt;b&gt;&lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt;&lt;/b&gt; may be able to help.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="830852" author="berna" created="Tue, 27 Oct 2020 18:51:24 +0100"  >&lt;p&gt;For problems related to your Microsoft account, go to Microsoft support.&lt;/p&gt;

&lt;p&gt;Also, try to click &quot;cancel&quot; in the windows that popped.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="343804" name="D3A237BB-B0C0-4ECA-A5D2-EDF510071D21.jpeg" size="614035" author="Mochidogg" created="Mon, 26 Oct 2020 07:36:44 +0100"/>
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