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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-8739] been paying for Realms Plus with a 10+3 person subscription addon, but cant download anything</title>
                <link>https://bugs.mojang.com/browse/BDS-8739</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;I have an active 10 person and 2 person Realms Plus subscription that I have been paying for some months now.&lt;/p&gt;

&lt;p&gt;I used to be able to download worlds and texture packs and create Realm games. I can not do any of that now for some weird reason that even Mojang tech support can not figure out.&lt;/p&gt;

&lt;p&gt;whenever I try to purchase now or download something it says something went wrong. I tried waiting for a month, delete and reinstall Minecraft PE on my iphone and ipads multiple times, nothing.&lt;/p&gt;

&lt;p&gt;can anyone help? thanks.&lt;/p&gt;</description>
                <environment>iPhone, iPad iOS 13.6, Minecraft PE 1.16</environment>
        <key id="370359">BDS-8739</key>
            <summary>been paying for Realms Plus with a 10+3 person subscription addon, but cant download anything</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="d3ltachi">John Sun</reporter>
                        <labels>
                    </labels>
                <created>Sat, 5 Sep 2020 17:12:20 +0200</created>
                <updated>Mon, 7 Sep 2020 10:37:36 +0200</updated>
                            <resolved>Mon, 7 Sep 2020 10:37:36 +0200</resolved>
                                    <version>1.16.20</version>
                                                            <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="802573" author="ionicecko" created="Mon, 7 Sep 2020 10:37:29 +0200"  >&lt;p&gt;Hi John,&lt;/p&gt;

&lt;p&gt;Apologies but this report has been logged in the wrong project. This project is for the Bedrock Dedicated Server software and it appears your issue is with Realms.&lt;/p&gt;

&lt;p&gt;Rather than logging a new report though, I would suggest getting in contact with &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly. While this platform is invaluable for tracking bugs in the game, issues accessing paid services should be raised directly with Mojang, the tracker is primarily manned by volunteers so there&apos;s very little we can do directly to help.&lt;/p&gt;

&lt;p&gt;You&apos;re welcome to head over to the Realms project and up-vote existing bug reports for this issue but please know that this isn&apos;t a support avenue so its not uncommon for a bug report to go without comment until it is resolved (another reason I suggest Mojang Customer Support for service issues).&lt;/p&gt;

&lt;p&gt;Best of luck.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;
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