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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-8571] PS4 Minecraft won&apos;t recognize my microsoft account </title>
                <link>https://bugs.mojang.com/browse/BDS-8571</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;Every time I try to log into my microsoft account again on my PS4 to crossplay, I receive a message that states &quot;Failed to login: Oops! Looks like the Microsoft account you are trying to use is already connected to another account on playstation network&quot;&lt;/p&gt;

&lt;p&gt;Previously I only had 1 microsoft live account and 1 PSN account, but I made a new PSN account and a new microsoft account - and those pair together just fine. The only problem is for me to play online on a new account, I&apos;d have to pay again for PSN plus ...&#160;&lt;/p&gt;

&lt;p&gt;Things I&apos;ve tried so far:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;trying to use a new microsoft account to access my PSN plus account (gives a diff login error msg stating that the PSN plus account is already synced with a different microsoft account)&#160;&lt;/li&gt;
	&lt;li&gt;deleting cache on account log ins for minecraft before trying to log in&#160;&lt;/li&gt;
	&lt;li&gt;uploading MC data on ps4 online storage, deleting all MC data on system storage, deleting the game, re-installing the game and trying to log back in&#160;&lt;br/&gt;
 -&#160;deleting all MC data on system storage, deleting the game, re-installing the game data from online storage along with the game and trying to log back in&#160;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;It sounds like its an issue between mojang/microsoft. Would it be possible to unlink a microsoft account from my psn account? I have no packs that&apos;s worth saving.&lt;/p&gt;

&lt;p&gt;Please help, this thing is driving me crazy. My account has nothing worth saving, I would just like to play in cross platform with my friends.&#160;&lt;/p&gt;

&lt;p&gt;Thank you&lt;br/&gt;
 HN&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="368578">BDS-8571</key>
            <summary>PS4 Minecraft won&apos;t recognize my microsoft account </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="CryOfDeNoobs">Hassan Nicola</reporter>
                        <labels>
                    </labels>
                <created>Fri, 28 Aug 2020 09:44:58 +0200</created>
                <updated>Fri, 28 Aug 2020 13:53:47 +0200</updated>
                            <resolved>Fri, 28 Aug 2020 13:53:47 +0200</resolved>
                                    <version>1.16.20</version>
                                                            <votes>1</votes>
                                    <watches>2</watches>
                                                                            <comments>
                            <comment id="797500" author="ionicecko" created="Fri, 28 Aug 2020 13:53:47 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;This project is for the Bedrock Dedicated Server software only. Please head over to the correct project (links below) and create a new report for your bug. Please don&apos;t forget to search for an existing report matching yours in the appropriate project before raising a new one.&lt;/p&gt;

&lt;p&gt;To ensure your report has all the information we need, please have a read through &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Guide: Writing Helpful Bug Reports for Minecraft&lt;/a&gt; and remember to include steps to reproduce the problem.&lt;/p&gt;

&lt;p&gt;&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCPE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Bedrock Edition&lt;/a&gt; &amp;#8212; Gear VR, iOS, Android, Windows 10 (from the Windows store), Xbox One, Windows 10 Mobile, Fire TV, Nintendo Switch, and PS4&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MC&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft: Java Edition&lt;/a&gt; &amp;#8212; Windows, Mac, and Linux&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCL&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft Launcher&lt;/a&gt; &amp;#8212; Bugs about the Minecraft Launcher specifically&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCE&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft Earth&lt;/a&gt; &amp;#8212; AR Compatible Devices&lt;br/&gt;
&amp;#8211; &lt;a href=&quot;https://bugs.mojang.com/browse/MCD&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Minecraft Dungeons&lt;/a&gt; &amp;#8212; Action-adventure title set in the Minecraft universe&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="333295" name="MC.jpg" size="1449516" author="CryOfDeNoobs" created="Fri, 28 Aug 2020 09:38:41 +0200"/>
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