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    <title>Mojang Studios Jira</title>
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    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-6960] One of two account unable to connect to world</title>
                <link>https://bugs.mojang.com/browse/BDS-6960</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;I have Minecraft Windows 10 Edition on two different computers using two different Microsoft accounts.&#160;&lt;/p&gt;

&lt;p&gt;For the last few months, both accounts could connect to my friends world over the Internet from either computer but last week &quot;Account 1&quot; was disconnected during game play and could not reconnect from either computer. &quot;Account 2&quot; could still connect from either computer. My friend created a new world and &quot;Account 1&quot; was able to connect for some time before being disconnected again and unable to reconnect while &quot;Account 2&quot; was not affected. When &quot;Account 1&quot; tries to connect, it gets stuck at the Generating World/Locating Server screen but it does show connected to my friends world when doing /list and will show disconnecting when I get the unable to connect message or if I click cancel.&lt;/p&gt;

&lt;p&gt;Both accounts can connect to the same LAN world and can connect to public realms from either computer.&#160;The online privacy settings for both accounts are completely identical. All versions are Windows 10 Edition 1.16.1. I have restarted both computers and my router, uninstalled and reinstalled Minecraft, changed the gamer tag of &quot;Account 1&quot;, both my friend and I removed each other from friends and re-invited.&lt;/p&gt;

&lt;p&gt;I have spent the last two days researching this and trying multiple troubleshooting tips with no success.&lt;/p&gt;

&lt;p&gt;Please help, thanks.&lt;/p&gt;</description>
                <environment></environment>
        <key id="349843">BDS-6960</key>
            <summary>One of two account unable to connect to world</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="DT440">Dave Tuell</reporter>
                        <labels>
                    </labels>
                <created>Fri, 3 Jul 2020 00:30:05 +0200</created>
                <updated>Sat, 4 Jul 2020 12:01:25 +0200</updated>
                            <resolved>Sat, 4 Jul 2020 12:01:25 +0200</resolved>
                                    <version>1.16.1</version>
                                                            <votes>0</votes>
                                    <watches>1</watches>
                                                                            <comments>
                            <comment id="755510" author="ionicecko" created="Sat, 4 Jul 2020 12:01:25 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, this issue is &lt;font color=&quot;#FF5722&quot;&gt;&lt;b&gt;Invalid&lt;/b&gt;&lt;/font&gt;.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
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