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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-5886] Grand Hotel Map for Minecraft PS4</title>
                <link>https://bugs.mojang.com/browse/BDS-5886</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;We bought the Grand Hotel Resource Pack by Shapescape on Minecraft for PS4. Unfortunately it is glitching out. Within seconds of starting gameplay the game begins to lag and within a couple of minutes it force-quits with an error message (shown in attachments below). This has happened consistently since we bought the pack yesterday. We have checked that both the game and the software are up to date but it still won&#8217;t work. My son is really upset as he spent his small amount of pocket money on this pack and he can&#8217;t play it at all! I am sending this report from my account; his username is DogPuppy20. I have attached screenshots below of the Grand Hotel Map (as appears in PlayStation Store) and the error message. I hope this is enough info.&#160;&lt;/p&gt;



&lt;p&gt;we would really appreciate a refund for this as they cannot play it at all. Thanks&lt;/p&gt;</description>
                <environment>Play Station 4, Minecraft Bedrock Edition v.2.06</environment>
        <key id="334962">BDS-5886</key>
            <summary>Grand Hotel Map for Minecraft PS4</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="RinkyDinkPink">Jessamie Tonkinson</reporter>
                        <labels>
                    </labels>
                <created>Sun, 7 Jun 2020 11:15:26 +0200</created>
                <updated>Tue, 9 Jun 2020 09:15:08 +0200</updated>
                            <resolved>Tue, 9 Jun 2020 09:15:08 +0200</resolved>
                                    <version>1.14.60</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="723760" author="ionicecko" created="Tue, 9 Jun 2020 09:15:08 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;The bug tracker is manned by volunteers and as much as we would like to, we don&apos;t have the ability to assist with refunds.&lt;/p&gt;

&lt;p&gt;Best of luck!&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                    </comments>
                    <attachments>
                            <attachment id="305945" name="67BB867E-85F1-447D-82C8-006025824F27.jpeg" size="4752724" author="RinkyDinkPink" created="Sun, 7 Jun 2020 11:12:15 +0200"/>
                            <attachment id="305946" name="7BC60C51-6C1A-4C7F-8C61-315561827ECA.jpeg" size="3027196" author="RinkyDinkPink" created="Sun, 7 Jun 2020 11:12:14 +0200"/>
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