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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-5677] my minecraft texture and skin purchases are gone, and cant purchase free items from the marketplace </title>
                <link>https://bugs.mojang.com/browse/BDS-5677</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;all my minecraft texture and skin purchases are gone, and i cant purchase free items from the marketplace i get the error  &quot;something went wrong unable to complete your purchase check your internet&quot; .also says failed to load character 1 and 2 on load up screen.please fix this issue i dont have money to re purchase everything.thank you&lt;/p&gt;</description>
                <environment>windows 10</environment>
        <key id="329921">BDS-5677</key>
            <summary>my minecraft texture and skin purchases are gone, and cant purchase free items from the marketplace </summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="3">Duplicate</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="LegitHugger">aaliyah hursey</reporter>
                        <labels>
                    </labels>
                <created>Fri, 29 May 2020 06:09:08 +0200</created>
                <updated>Fri, 29 May 2020 06:14:23 +0200</updated>
                            <resolved>Fri, 29 May 2020 06:14:23 +0200</resolved>
                                    <version>1.14.60</version>
                                                            <votes>1</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="711254" author="ionicecko" created="Fri, 29 May 2020 06:14:23 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Mojang is currently investigating an issue with the Marketplace (&lt;a href=&quot;https://twitter.com/MojangStatus/status/1266211734936858625?s=20&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;source&lt;/a&gt;).&lt;/p&gt;

&lt;p&gt;Please keep an eye on &lt;b&gt;&lt;a href=&quot;https://bugs.mojang.com/browse/MCPE-80990&quot; title=&quot;Everything reset on my Minecraft&quot; class=&quot;issue-link&quot; data-issue-key=&quot;MCPE-80990&quot;&gt;&lt;del&gt;MCPE-80990&lt;/del&gt;&lt;/a&gt;&lt;/b&gt; or &lt;b&gt;&lt;a href=&quot;https://twitter.com/MojangStatus&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;@MojangStatus&lt;/a&gt;&lt;/b&gt; on twitter for updates.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/MCPE/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://discord.gg/58Sxm23&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#9997;&#65039; &lt;a href=&quot;https://feedback.minecraft.net/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Feedback and Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Minecraft_Wiki&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Game Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="711250" author="JIRAUSER495390" created="Fri, 29 May 2020 06:12:09 +0200"  >&lt;p&gt;Im having the same issue, i logged in and all of my skins and packs were missing&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                            <comment id="711249" author="JIRAUSER495387" created="Fri, 29 May 2020 06:12:00 +0200"  >&lt;p&gt;All of my items*&lt;/p&gt;</comment>
                            <comment id="711248" author="JIRAUSER495387" created="Fri, 29 May 2020 06:11:18 +0200"  >&lt;p&gt;of items I have bought are gone and wants me to buy them again&#160;&lt;/p&gt;</comment>
                    </comments>
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                    <name>Duplicate</name>
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