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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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            <title>[BDS-3959] Cannot redeem code for Minecraft for Windows 10</title>
                <link>https://bugs.mojang.com/browse/BDS-3959</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;I bought Minecraft Java edition back in 2011 when the game was still in its beta form. I recently discovered that you can get a code to get a free copy of Bedrock edition so I could play cross-platform with my friends, but every time I go on to my Mojang account and try to redeem the code at the Microsoft store it says the code cannot be redeemed because it has already been used. yet, I can guarantee I have not used it and have only played Java edition before this. Under my Mojang account near the code it says &quot;claimed on September 30 2018&quot; but I can guarantee I didn&apos;t do this because I have not played Minecraft in like 7 years. I am only coming back to it now. Also when I check my Microsoft account it is not there under my downloads. Please help, I don&apos;t want to have to buy the game again, but its looking like that&apos;s my only option.&lt;/p&gt;</description>
                <environment></environment>
        <key id="302667">BDS-3959</key>
            <summary>Cannot redeem code for Minecraft for Windows 10</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="jacobvanderkloet">Jacob Vanderkloet</reporter>
                        <labels>
                    </labels>
                <created>Tue, 7 Apr 2020 16:07:13 +0200</created>
                <updated>Wed, 8 Apr 2020 02:01:33 +0200</updated>
                            <resolved>Wed, 8 Apr 2020 02:01:33 +0200</resolved>
                                    <version>1.14.32.1</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="661045" author="ionicecko" created="Wed, 8 Apr 2020 01:31:20 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, unfortunately we are unable to help with your report.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;The bug report site is manned by volunteers and we don&apos;t have the ability to assist.&lt;/p&gt;

&lt;p&gt;Best of luck getting it sorted.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://minecrafthopper.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
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