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    <title>Mojang Studios Jira</title>
    <link>https://bugs.mojang.com</link>
    <description>This file is an XML representation of an issue</description>
    <language>en</language>    <build-info>
        <version>9.12.2</version>
        <build-number>9120002</build-number>
        <build-date>10-01-2024</build-date>
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<item>
            <title>[BDS-3860] minecoins bug and multiplayer/crossplay bug</title>
                <link>https://bugs.mojang.com/browse/BDS-3860</link>
                <project id="11700" key="BDS">Bedrock Dedicated Server</project>
                    <description>&lt;p&gt;hello, my name is Emmanuel and I bought minecraft master collection for my xbox one on march 19. I&apos;ve tried to play the game on my world in multiplayer and can&apos;t seem to be able to and can&apos;t crossplay either even with the free trial for a realm... All that I could had withstand BUT I also had 1000 minecoins until today (April 2, 2020)!!!! For some reason I don&apos;t have my coins and I haven&apos;t spend any of them! so... My issue is: I can&apos;t enter any world, no one can enter mine unless is my realm (my Playstation friends still can&apos;t and I know he has played crossplay with xbox), and above all my minecoins!!! I spend $59.99 plus taxes for this game and I refuse to lose at least the 1000 minecoins! I want them back! BTW my version for some reason is v.1.14.30. for some reason my xbox one version of this game is also behind updates.&lt;/p&gt;</description>
                <environment></environment>
        <key id="300738">BDS-3860</key>
            <summary>minecoins bug and multiplayer/crossplay bug</summary>
                <type id="1" iconUrl="https://bugs.mojang.com/secure/viewavatar?size=xsmall&amp;avatarId=18903&amp;avatarType=issuetype">Bug</type>
                                    <status id="5" iconUrl="https://bugs.mojang.com/images/icons/statuses/resolved.png" description="A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.">Resolved</status>
                    <statusCategory id="3" key="done" colorName="success"/>
                                    <resolution id="7">Invalid</resolution>
                                        <assignee username="-1">Unassigned</assignee>
                                    <reporter username="elu358">Emmanuel Lopez</reporter>
                        <labels>
                    </labels>
                <created>Thu, 2 Apr 2020 09:44:12 +0200</created>
                <updated>Fri, 3 Apr 2020 10:38:58 +0200</updated>
                            <resolved>Thu, 2 Apr 2020 14:27:59 +0200</resolved>
                                    <version>1.14.32.1</version>
                                                            <votes>0</votes>
                                    <watches>0</watches>
                                                                            <comments>
                            <comment id="658417" author="mega_spud" created="Fri, 3 Apr 2020 10:38:58 +0200"  >&lt;p&gt;Just a quick update on this - the issue you had might have been due to a temporary outage in the system, but we believe this is resolved now: &lt;a href=&quot;https://twitter.com/MojangStatus/status/1245819049248010241?s=20&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;https://twitter.com/MojangStatus/status/1245819049248010241?s=20&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;For any further account related issues, please contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;http://help.mojang.com/customer/portal/articles/801354-writing-helpful-bug-reports-for-minecraft&quot; title=&quot;How To Write Awesome Tickets! &#128175;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; title=&quot;Account Support &#128377;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://feedback.minecraft.net/&quot; title=&quot;Feedback and Suggestions &#9997;&#65039;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Suggestions&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;http://minecraft.gamepedia.com/Minecraft_Wiki&quot; title=&quot;Official Minecraft Wiki &#127891;&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Minecraft Wiki&lt;/a&gt;&lt;/p&gt;</comment>
                            <comment id="657728" author="ionicecko" created="Thu, 2 Apr 2020 10:51:05 +0200"  >&lt;p&gt;&lt;b&gt;Thank you for your report!&lt;/b&gt;&lt;br/&gt;
However, unfortunately we are unable to help with your report.&lt;/p&gt;

&lt;p&gt;As this is an issue with your account or billing, you will need to contact &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Mojang Customer Support&lt;/a&gt; directly.&lt;/p&gt;

&lt;p&gt;The bug report site is manned by volunteers and we don&apos;t have the ability to assist.&lt;/p&gt;

&lt;p&gt;Best of luck getting it sorted.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Quick Links&lt;/b&gt;:&lt;br/&gt;
&#128211; &lt;a href=&quot;https://bugs.mojang.com/projects/BDS/summary&quot; class=&quot;external-link&quot; rel=&quot;nofollow&quot;&gt;Issue Guidelines&lt;/a&gt; &amp;#8211; &#128172; &lt;a href=&quot;https://minecrafthopper.net/help/technical-support-resources/&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Community Support&lt;/a&gt; &amp;#8211; &#128231; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/requests/new&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;Customer Support&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://minecraft.gamepedia.com/Bedrock_Dedicated_Server&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;BDS Wiki&lt;/a&gt; &amp;#8211; &#128214; &lt;a href=&quot;https://help.minecraft.net/hc/en-us/articles/360035131651-Dedicated-Servers-for-Minecraft-on-Bedrock-&quot; class=&quot;external-link&quot; target=&quot;_blank&quot; rel=&quot;nofollow noopener&quot;&gt;FAQs&lt;/a&gt;&lt;/p&gt;</comment>
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